Navy Federal Credit Union Stonewall Shops Sq, Gainesville

Branch manager, Alice Coleman, is by far the worst when it comes to customer service. She was extremely rude to me and would not go the extra mile. I explained to Ms. Coleman, I was in an emergency situation. She did not care one bit. Instead, she escorted me out of her office, and pointed for me to wait for the other attendant. Very disappointed. I told her the person before her was always accommodating and had manners. I’m extremely disappointed with your behavior.

As a manager at a apartment complex, I have to contact banks to verify applicants income and assets. This bank is one of the hardest for me to get information from! They do not have a fax number listed anywhere, so I have to call to get that. When you call the automated system, a fax number is not offered, therefore I had to hold 20 plus minutes just to get a fax number!

Always treated with kindness and never a long wait.

I have been to many Navy Federal locations and this Gainesville, va is by far the worst one I have ever experienced, save yourself the trouble and goto a 7-11 atm instead. Thanks

I've been with Navy Federal for almost 10 years and never had any issues. I love my bank.

I have dealt with almost every member and have always had great service. This is the best branch I have visited across 5 states.

I have my personal and business accounts with NAVY FEDRAL the customer service is beyond awesome and i love this branch I go here every often.

VERY long wait times on the phone, but also VERY good customer service.

I love this branch , I have my personal and business accounts with navy federal, I highly recommend navy federal for business and owners

I love Navy Federal and this is a really nice branch. The people here are friendly and helpful.