Capital One Bank Crescent Park Dr, Gainesville

I had to drive all the way up here because there's no branch near me. The drive is long but the employees here are great. They have excellent customer service. The bank is also really nice inside! But overall, I can say, I've never had such a nice experience with customer service at a bank. I switched to them because WellsFargo was not working for us. I also love the flexibility of the app! Def recommend.

These people saved my butt! I made it to this branch with only two minutes until closing and everyone was beyond friendly and welcoming. I had multiple transactions i had to do, that were imperative to making our closing date on our new family home, and Yrene was knowledgeable and efficient. Their whole team came together to complete my unusually complex document requests, and stayed past their closing time to assist me. Thank you so much! 5 star staff and service!!

I love the tellers here but this BANK has no clue. I am a customer/acct holder here and I am calling from outside the actual bank. I want to inquire on an auto loan for my company and no one can answer the phone. Never will understand how they can stay in business! Our business account and personal accounts are here. As I stated the tellers are great but will be changing banks soon. What happened to great customer service???? All of this customer service starts at the top and perhaps they have the wrong CEO.

I went and tried to cash a check from an employer whi has an account with them. They requested my ID and a Social Security Number. Also they wanted to charge me $7.00 for cashing the check, since I didn't have an account with them. I reminded them that I had a legal note from Capital One, issued by one of their customers, and they needed to honor it, but they didn't care, they go by their intrusive and greedy policy. I really hope the new government starts looking into these predatory business practices.

Always courteous and almost zero wait time. I realize we are doing a lot of online banking still I'll hate to see banks such as this one be discarded or closed because of low traffic. Face to face communication is sometimes quite necessary when dealing with my money.

Customer service couldn’t be worst. I wallet was just stolen so I needed some cash to get by while I receive my new debit card and even though they had all my info, they didn’t let any at all.

This has to be one of the best branch banks around. I do most of my banking online, but when I need to visit the bank, I always go here. Wait times are low; service is exemplary.

with all of the capital one branches closing and most of the ATM machines not working, this bank has gone in the dumps-- they basically make money off of 'late fees' now and will do anything they can to keep charging you $35--- stay away from this credit card company

The staff here are very helpful and friendly. Great bank, awful architecture!

Katie was so helpful. We actually enjoy going to this branch more than any other.