Navy Federal Credit Union Space Center Dr, Colorado Springs

Ridiculous, was there when they opened up for the day. Went right to some guy standing by a desk and said "I have a few questions about a high dollar check", he cut me off and made me go wait in line for a teller.....who had no clue how to answer my question. This branch is useless, not the first time I've been dismissed like this here. Back to usaa for me

Online says the lobby closes at 1 pm, but I drove all the way across town only to find that the lobby is closed on Saturdays.

Some of the worst customer service I’ve gotten. Glad i don’t bank with this company.

Horrible customer service. Very disappointed with how rude everyone was to my boyfriend when going in. Your staff needs to learn how to talk to customers. We want to switch banks after all of this.

They are wonderful I was nervous about a bailsbond and how things went but they were so nice and explained how everything works I’ll definitely recommend going here and prices are fair !

Their hours changed to drive in only on Saturdays. Not sure how it's safe to have folks in during the day but not during the weekend?

Drove all the way across town to find out they closed the branch on Saturdays due to covid-19 without updating the website hours of operation.

I have been with Navy Federal since 2002, and have never once had issue with service or support. Always friendly and fast, no hassles.

Don't use their outside ATM. I deposited $700 cash and it ate it up. And left no record of my deposit. It really ruined my vacation. And no I haven't gotten my money back.

Worse customer service every time I go there. I continue going there because it's close and I want to give them the benefit of the doubt. But they have horrible tellers.