Monroe Community Credit Union N Telegraph Rd, Monroe

We’re sorry to hear you are dissatisfied with the service you received from the credit union. We researched your account history and would be happy to have someone reach out to discuss your specific situation if you are still unclear or frustrated about what caused the complications you’ve referenced. Our goal is always to ensure our members understand everything that’s going on with their accounts, and if we were not able to provide that service to you then we did not live up to our standards. Please let us know if you would like to have someone reach out and we will call the number we have on file.

Thank you for the feedback! We are so glad you're happy with the service and the products we provide. We are proud to be a part of this community and love being able to give back.

We’re sorry to hear you are not satisfied with the banking relationship you’ve had with our credit union. We researched your account and would be happy to have someone contact you to provide further clarification about your concerns. Our goal is always to ensure our members understand everything related to their accounts, and if we were not able to provide that service to you then we did not live up to our standards. Please let us know if you would like to have someone reach out and we will call the number we have on file.

We're very sorry for the aggravation caused as a result of our ATM not working properly. Someone put a warped card into the machine, breaking the card reader and causing it to malfunction and hold onto cards that were put into it. We have retrieved the cards and they are ready to be picked up at any time. Again, we apologize for this inconvenience--it's certainly not the experience we want anyone to have while utilizing our credit union's machines.

Hi James- we're so glad that you had a great experience today. Thank you for your membership!

We're sorry your wait time was longer than expected today. With it being right before a holiday weekend and around the first of the month, a lot of our members are looking to pull funds out at the same time. We are fully staffed at our branches but, as always, our team will work with each member to ensure they have what they need before they leave. Again we apologize for the wait but, as was the case with other holidays and the time being around the first of the month, this is going to be a busy couple days for all financial institutions.

Thank you for taking time out of your day to share your experience with us! We're glad we were able to get you taken care of in a timely manner!

We're sorry to hear about your dissatisfaction with our services. Depositing money at an ATM saves time by making it so you don’t have to enter the branch, but all financial institutions have and disclose a window of time in which they will post those deposits. This timeframe exists because the funds are being deposited outside of the branch and it takes time for that transaction to hit the system. And while we have seen an uptick in members experiencing card fraud, it is not fraud that is specific to our institution. We work very closely with our fraud detection partner to protect our members, however cards are the most commonly targeted by criminals because they provide direct access to funds. In fraud situations, our top priority is to work as quickly as possible to communicate with the member, resolve any card discrepancies, and reissue a new card.