Military Pay Office on Fort Hood Center, Fort Hood

Terrible costumer service been trying to call for the past week multiple times a day and no answer, send multiple emails with no response when I was trying to clear they wouldn’t answer back on my phone mails and I had to send it all through my LTs email and somehow he got a response, they said that I would receive my severance pay but still waiting on that too

I’ve been separated over a month and they won’t release my last pay or my disability severance pay. I’ve called DFAS and they say it’s the finance office that the problem is with.

Been waiting since July for final pay check.no one answers ever they say they will process ur paperwork but they never do.this is just a endless loop.

These guys suck, they're taking forever to give me my last paycheck. They told me I would get it sometime this week, and here it is Friday and I still have yet to get it. I have bills that need to be paid.

Very helpful in correcting my pay issues and walk me through the process of how to get it fixed.

This finance office is trash! They never answer the phone and they screw up your paperwork.

Never answered the phone, called every day, multiple times a day. They NEVER answered! Nobody at Fort Hood does their job, or takes care of their soldiers.

I’ve been calling all day no answer not even a voicemail system so I can leave a message

Get rid of all the workers there. They can't seem to do their job. They never respond. Pure trash

Hours of Operation are Mon-Wed & Fri 0900-1500 and Thurs 1300-1500. (the Travel section 0900-1300 except Thursdays 1300-1500) located 4th floor of building 36000, The Shoemaker Center. The whole floor is Finance.