Metro Credit Union Main St, Peabody

Worst banking company I have ever dealt with. Customer services is horrendous. I tried to set up online banking to access an account that I have had for years, I called the main number, TWO HOURS later the CSR, working from home (kids screaming the whole time), was unable to complete this simple task. Two days later I try again and got another inadequate CSR (Ashley), wasn't unable to even find my account. Every thing she did she would have to put me on hold and come back 10 minutes later. I told her it would be easier and quicker for me to go to my (somewhat) local branch and handle this in person. Which I did. Being in the middle of a pandemic, I though I best call the local branch to see if they allow walk in customers. Of course the number I googled for the LOCAL branch directs me to some call center, god know where, then went through countless voice prompts only to sit on hold for another twenty minutes, and never reach anybody. It's a complete joke. So I did drive to the local branch, wait for my turn in queue, then to be told I should have called for an appointment. AYFKM. Finally, Carole, the local branch manager was very nice and we finally resolved the issue that should've and could've been handled over the phone.

Great bank, I've had lot's of loans, I love Metro, there are now lots of branches in the area. Free checking, all ATM fees are covered for you, full service bank.

Best bank and best tellers evahh!! Every time I walk in they know me by first name and are so friendly and it makes my visit there that much more personal ! Carol the branch manager is awesome and attentive!

The worse bank I deposit 15 k and they looked at me like if I was stilling $. Everytime I go take out $ they ask me why I'm taking so much $ or if I want a check I'm like I didn't asked for a check I need $ . I rather stay with eastern bank.

Super super service. Such nice tellers!!