Mercedes-Benz of Alexandria S Pickett St, Alexandria

I've been to this dealer a dozen times and have NEVER gotten good service. The advisers are nice but the overall service is terrible. Timelines are often wrong and there is always something additional required. Doesn't matter if I drop it off or stay I've been disappointed with the service and I expect more from Mercedes.

I recently moved to the area and services due came one after another. Brakes, transmission and our regular service. David my service advisor has been great everytime always very polite and understanding with my requests. Thank you David!

The service department is great. The Service Reps are knowledgeable and responsive. The mechanics do quality work. Would definitely recommend for someone that wants their car serviced the right way. The only downside is they are more expensive then most other places. You get what you pay for.

The Service is excellent! I could have not been more pleased with Cesar and Malik. Cesar assisted me with my vehicle concerns and offered me the best options for repair. I am new to the Mercedes family but am now a loyal customer for life! Thank you 😊

I had an unwarrantably humiliating experience had Mercedes-Benz of Alexandria. I was shopping for a used car, specifically a coupe or convertible. I was greeted by Troy, a salesman that seemed friendly at first. He directed me towards a couple of SLKs, both of which were well within my budget. I was really interested in one in particular and said that I’d like to drive it around the block. I hand Troy my license, and he tells me to get in and adjust my mirrors while he makes a copy of my license. This is when things turn south. Troy comes back and begins to question me about my age, job, salary, and credit score. Basically he was trying to tell me that I am too young to afford this car, and explicitly said “I’m not here to give joyrides”. My situation has left me well within my abilitities to purchase a car in that range, but that is not at all Troy’s business when I am merely looking and testing cars. We have bought a 3 new cars within the past year and a half as well and have never been treated in this manner. I don’t know how you can “joyride” a vehicle that costs 42,000 dollars. Any interest I had in that vehicle was absolutely dissolved from that point. Troy should know that people do not appreciate being profiled and told what they can and cannot afford. I understand his concern completely, as a car salesman you do not want to waste your time and add miles showing someone a car they obviously can’t afford or will not buy. Although I understand where he is coming from, it does not excuse his rudeness, unfair judgement and treatment, and his snobbish personality towards me that day. Just because someone looks a certain way, or is a certain age, or has a particular skin color, does not mean you can disregard them as a person - and Troy of Mercedes Benz Alexandria has not learned this lesson and I fear may be enabled by his managers as well.

First time visiting this dealership. Awesome experience! The service department is top notch. As a first time visitor, the MB of Alexandria team made me feel welcome and were instrumental in meeting my needs.

Cesar provided top notch service and provided a great experience. He always delivers and provides exceptional customer service. Cesar kept me informed on the status of my vehicle, and all questions we had were answered with enthusiasm and professionalism.

Excellent place to visit! Service center is quick and efficient. I received a loaner cars for both times I needed it which was very helpful with my work schedule. I received the car fixed, with the issues well explained, clean and in perfect condition!

I visited Mercedes of Alexandria to purchase a pre-owned vehicle they had in stock. I met with Michael Prati who was very helpful and knowledgable of the car I bought. He was very friendly and gave my girlfriend and I the courtesy we look for when shopping for a vehicle. He allowed us to talk it over and did not push the sale on us. Mike is definitely someone I will send anyone in the market for a pre-owned vehicle to see. Debbie Hannon was also very helpful with our finance process, she was very efficient and got all the necessary paperwork done in a timely manner. Debbie is also very nice and willing to help with any questions we have. Overall the dealership was very nice and a comfortable place to do business. I would recommend Mercedes of Alexandria for anyone in the market for a new or used Mercedes as well as other preowned vehicles.

Professional to the end, Carlos in Service was courteous polite and knowledgeable about the work required. Like most people I have a very bust schedule and he worked with me to accommodate my needs. Will be back soon to get my car serviced...