Members Choice Credit Union - Katy Freeway Katy Fwy, Houston

This my 4th experience to finance my cars thru Members choice. Hary Satia is more than a help to take care of finances very friendly and well experienced manner. Always strive to give a better APR compare to dealerships or other banks. Highly recommend him for all the car finances and advices. Thank you Hary Satia!!!

I came here to open a savings account and was rushed out of the building by the manager, That’s definitely not the way to treat new potential members. Thank you to the bank teller Tyra for being so helpful and kind during my visit here, because of Tyra’s kindness I will return.

This branch is great, and everyone on staff was very courteous! Rodney helped us open our accounts without any issues. There's another branch closer to my house, but I'll gladly make the drive to this branch instead!

Great staff who are willing to help regardless of the situation. The quality of service my loan officer, Harry Satia, provided was outstanding. Not to mention they also bake fresh cookies everyday!

I went in on a Friday to open an account. The girl at the desk told me that they were about to close and started counting her cash drawer as I stood there. I apologized, and explained I tried opening the account online, but was unable to access their required documents. She checked with someone, that they could access the information, but again, "they were about to close." So I returned the next day with my pregnant wife and son. There was a small wait, maybe 15 minutes or so. She had us fill out a new application. Then she asked for our ID's, and I didn't have the 2 ID's they required. Ok, no problem. I had to go home and get it. Returned and satisfied her requirements. Then she had us fill out another application, because she "tore up" our previous one. Finally, I noticed she made an error with my name. My first name has 2 parts, which makes the 2nd part appear to be my middle name. I clearly explained this to her before opening the account, and pointed to her name, as her name was also 2 parts. She told me, well, I have a middle name. I smiled and told her I do not. Then she insisted that she did the application correctly and that the receipt cut off the 2nd part of my name. When I called customer service, I was told this was not the case. I do not understand why we were treated with such disregard. I'm a business professional that lives in the Katy area. We were professional and courteous, but were made to feel unwelcome and burdensome. I put myself thru college as a bank teller, even working at a Credit Union, but I have no tolerance for this behavior towards us.

For my very first auto loan, I am extremely thankful that I chose MCCU! Harry Satia made the entire process so easy! I highly recommend MCCU for any banking needs.

Customer Service over the phone is not the greatest. When an issue rises, they look after their wallet only. Just this morning I had to call in for an unauthorized charge and the bank won't reverse any fees or charges until the 45 days for "investigation" are completed. this is just crazy and unjust. Not what I would have expected. I would assume they would agree to reverse the charge and fees until the investigation is complete and if found it was not unauthorized they would impose the charge and fees. (kind of like what Capital One does for unauthorized charges, along with Thrivent Financial, and USAA) Now I know what I am doing today......switching banks.

The staff here is always very friendly, and accommodating. Their service has been exceptional thus far! We love the fact that the branches are also open until 3 on Saturdays - helps with crazy schedules.

What kind of NEW CHEAP WAY OF RENDERING STATEMENTS ONLINE is this? You don't want to send them by regular mail, and now you decided that providing a GRAY, CROOKED, CHEAP SCANNED-LIKE is OK? They DON'T FIT correctly on a letter size printout. I want a separate statement for each account. If I need to submit any account for any purpose, they don't need to know how much money I have, in all my accounts. It is time to close all my accounts with you. I don't reply saying to contact you, because I already did. Your replies are only a mask to give a good impression.

Juan Renteria and the support staff did a wonderful job on my recent loan. I highly recommend MMCU for all of your credit union needs.