West Houston Volkswagen Katy Fwy, Houston

Salesman got upset after I decided that I didn't want to continue with the application to buy a used truck. Just because you test drive a vehicle doesn't mean you will buy it. He said ... So a brought you the truck for nothing? (His boss was driving the vehicle and didn't have plans to return it that day and)... Terrible customer service skills by this employee... Will never return to this place.

Moving to Houston from the UK is stressful enough so when you have people like Jamaal Taylor to help you through the process of getting two vehicles for my wife and myself, it makes the experience a whole lot easier. He was extremely helpful, explaining the vehicles and the process of getting the paperwork for us foreign nationals sorted easily and efficiently. The follow up service has been excellent too. Thank you.

Never written a review for a car buying experience but this wasn't a normal car buying experience. We were greeted by Marco Perez and it was like we were family from the get go. After we shared stories and pictures of our kids he got down to business by just listening to what we wanted and needed. Test drove a vehicle and from the start he nor the mangers were pushy to get us to commit. I actualy had to call into a work meeting and he gave me a quite place to call from and waited with my wife as my meeting ran over. Never got irritated nor pushy. I flipped flopped a lot between models and never felt pressured. In fact we were comming up to closing time and they told us to take our time and there was no rush. In fact once we did decide and agree they expeditied some of the work needed to allow my wife to leave and get back home to the kids while I finished up the paper work. If you are looking for a great epxerience and more importantly a sales rep that isn't there just until you sign the title then this is the dealership and Marco is the guy you need to see. My wife has called and txt him numerous times for different questions on her new car and he has repsponded quickly and politely everytime. I would definitely recommend this dealership and Marco.

Flew in from Washington State and gave ourselves 3 days to locate and purchase a car. Found West Houston VW on the 3rd stop of the first day and drove out with a certified 2012 VW Jetta. It's my second VW so I know they're great cars but my first car purchase in Texas. Dave Bowers and WHVW were excellent to deal with. Short, sweet, to the point with no haggling and almost no paperwork. Dave took the time to explain all the car features and warranty, even adjusting the car seat and audio system for the "perfect fit" before we drove off the lot. Followup has been unparalled with complimentary followup service scheduled and questions answered. Great job, Dave and West Houston Volkswagen!

I bought a used VW and decided to get regular service from this dealership/service center. The staff have always been helpful with any repairs/regular maintenance. They have also arranged shuttles and rides to my work while my car was there.

I met David Bowers a bit over 2.5 years ago when I was getting ready to move to Houston and was going to need a car when I got here. I was intrigued by the then new VW Passat diesel, and visited Westside as it would be my "local" dealer. He was very helpful in educating me to the car, and then within a couple of days of my permanent arrival, worked hard to get me the "demonstrator" when vehicles were hard to come by. I have been happy with the car and ongoing service at Westside, and David has kept in touch. So, when I decided that I could make a move to a newer model with improved equipment recently, I gave David a call, and it all came together very quickly, with him doing a lot of leg work around the lot to gather info on available cars, etc., and tracking down the financial info to make the best deal within the Clean Diesel event. Now I am happy to have that newer model with the tweaked equipment missing from that earlier model year. He helped make it happen with a fair trade-in value assessment, and just being there to answer questions and take care of details. I will look forward to visiting with David on my scheduled service and maintenance appointments.

We found West Houston VW online while searching for a Jetta. We set up an appointment and easy as 1-2-3 got a great deal on our new car. Tony Pouri was very knowledgeable about the vehicle and was there to help us expedite the process. We will definitely recommend others and come back as the need arises.

The service department here has very poor customer service.I brought my daughter's Jetta in this morning to have a few things checked out. One thing was a rattle in the steering wheel area and another was that the seat belt sensor was going crazy (intermittently), sometimes when she just laid her cell phone on the seat it would go off saying that the person sitting in the passenger seat needed a seat belt...it was just her cell phone, or her window shade. I asked them to check this out although I knew that it didn't do it all the time. I was told that they would. I was also told that they would call me when the car was ready. I called them 3 hours later to see if it was ready, I was told they would have to check and call me back. Another hour went by and no call, so I called again and was told that they car was ready. So my daughter and I drove there to pick it up. I got the ticket and went to the cashier, but had to wait in line, so as I was waiting I was reading what was on my paperwork. Someone had written that it was CLEARLY stated in the manual not to put anything on the passenger's seat...which I'm thinking I might have missed that when I read the manual. So I paid, then I asked her if someone would pull the car up for me, she said she had to find out where it was. Then said it was being washed and they would drive it right out. I waited outside close to a half hour and went back inside and asked where my car was, and that I was waiting at least a half hour for it and the girl I spoke to said "Oh well it hasn't been that long", and I know it had been. So they sent someone to go looking for a red Jetta with the tag #3769. I waited another 10 minutes at least before my car was driven out...with the tag # 3765 on it. They didn't even have the correct tag # on the car. I don't think they know what the hell they are doing there. When I was told my car was ready, it should have been ready when I got there...not almost 45 minutes after I got there. I will not go there for service again, and I will not buy another Volkswagen...ever. And when I got home I checked the manual to see if it did indeed say not to put ANYTHING on the passenger's seat, it said not to put anything HEAVY on the seat. A cell phone is not heavy. Also my daughter just called to say that the steering wheel is still rattling, which they supposedly fixed. Very very poor service and customer service.

My husband and I just bought a Tiguan and a Jetta. This is our 8th car that we have purchased through West Houston VW! We are so pleased with the General Manager (Steve), Salesman (Joseph), and the Service Team. We know that we are getting a great deal. Our experience has been amazing and we will by our next two cars from West Houston VW. Our time is very valuable and they made sure whether it is when we are buying a car or getting service work that we are taken care of.

I was told they would not lose customers because of price. I shopped around with other VW dealers in Houston to get a best price for a lease. Then I asked West Houston VW to match the price. They even took commitment from me to buy to check my intent to buy. At the end they said they cant match the price. I just wasted my time here. Dont believe what the manager says on price matching. Go to Clearlake VW they will beat the price by 2K easily. Raul was a good guy who spent time to show the car. Thats why the 2star. The manager just wasted my time.