Main Street Bank Massachusetts Ave, Lunenburg

Joani Hannu was great to work with. She was able to help me gather all the required information for my HEAT Loan and was very pleasant to talk to during the signing. I would recommend anyone to do business with Main Street Bank especially with Joani. Very refreshing to work with friendly down-to-earth real people in the banking world. Thanks!

The staff went above and beyond to help me out with I needed. Total professionals. It’s nice going to your bank and be able to get what you need done fast and by nice people. Some banks loose that personal touch. They would get more than five stars if it would let me add stars.

Joani and crew are by far the best with customer service! They take care of all of my company and banking needs. Following through with what tasks are needed, going above and beyond .My company requires a lot of attention and I'm always impressed.

I couldn’t be more pleased with the customer service I’ve received from Main Street Bank especially from Lunenburg’s Branch Manager Joani. Unlike some of the large commercial banks I’ve dealt with over the years, Joani really goes the extra mile to understand my banking needs and looks out for my best interest. Main Street Bank and myself are truly lucky to have such an individual.

We have been with Main Street Bank since we moved to Lunenburg over 7 years ago, for both our personal and business banking. The staff has been very helpful and knowledgeable all along, but recently Joani has gone above and beyond to help my business as we worked through social distancing requirements and other business needs. Everything has been taken care of seamlessly and efficiently. I trust all my banking needs to Main Street Bank!

Today I had the best service from Joannie (sp). I pulled up to the window and did not have a withdrawal slip as I needed more than the ATM would allow. She gave me a slip and said to pull around to the side and she would assist. I was very thankful.

As a customer for the last 15 years, I always can count on knowledgeable, thorough, and friendly customer service whether it’s a simple deposit transaction or more complex account management questions. I know whatever my day to day needs are - a new debit card, opening an account or online banking support, the Main Street Bank team will not only only meet, but exceed my expectations.

What a great bank! I wanted to refinance with a local bank and found North Middlesex's rate lower or the same as other banks. Michelle Hills was very accessible by either phone or email, while other banks took days to call me back. All the information given me was accurate and the refi went off without a hitch. It is nice to use a local bank. The service is excellent and the location is very convenient.

I am always treated very well at the branch. They are friendly and professional. It’s always a pleasure banking there.

I am very impressed by this bank. I'm working with Tom and the lending team. The communication has been clear and easy to understand. This makes me feel well taken care of.