M&T Bank Christiana Rd, New Castle

Horrible service. I don't use this location for a reason but since I've had so many bad issues recently at the bear location we went to this one. Then they had to nerve to not process a request to wire my money that was in my account u till they talked to the other location since we normally don't use them and had to nerve to say we'll my manager wants us to ask about this since you don't make transactions at this bank, even though it doesn't matter why I'm using there bank... and they wonder EHY I NEVER US THERE BANK... they slowed up thisnwire transfer all week to the point I just had the wife drive all the way to the middletown location to get real service and get it done... im just about read to leave m&t bank all together after having to deal with these locations..

Very rude and condescending woman works here. There was a mix up with my money and she didn’t even explain why it was taken out correctly and had the nerve to treat me like a child for not knowing any better. called m&t and they helped clear it up and were generally more patient and kind and even gave me my money back. Don’t go to this bank if you want you and your money to be treated with respect.

I had very good customer service experience here, I have so far no complaints.

I never had a more pleasant experience at any bank period, A+ service, friendliness, lyndsay was the best I ever delt with in 25 years of dealing with banks thank you so much on my new loan lyndsay!

I've been with bank for years. Never had any issues. Great, Customer Service.

Terrible customer service in most branches. Arrogant customer service reps. Sub par account options. Took well over an hour to close accounts.

Long line, wasn't greeted, and all employees avoided direct eye contact with people in line. Only two active tellers at 1PM....

Very poor customer service. Opening an account was a nightmare. The lady had an attitude and full of herself. Tellers seem to be ok.

Very rude ... Make you wait , won't acknowledge you ! Act like there busy! Stay away !

Went in to open a checking account. Wasn't acknowledged at all. Sat inside for 20 mins until I walked out.