Sallie Mae Continental Dr, Newark

DO NOT BORROW FROM THIS COMPANY THE biggest mistakes I've ever made was trusting an organization like Sallie Mae. Interest rates are unrealistic, forbearance is a pipe dream, and the customer service is like speaking with a brick wall.

Worst company you could ever go through. All they want is the money and will offer zero help. They dont care if something happened in your life and you can’t afford their plans. Please do not use them for anything.

DONT NOT USE. Do not use. If you don’t have scholarship or grant. Do not use . Do not use. I warned you . So if you wanna be a NUT still. God bless you

Each call is worse than the last. I am not mad I owe them money. That is my responsibility. I am mad that I need certain information from them about my loans that I cannot get because each time I call in over and over and over and explicitly state exactly what I need, I hear the same promise that the representative understands and will E-mail me the information and have to wait a few days to get that information E-mailed to me, and every single time, it has been a document showing general information that is easily found on the website without calling them not even close to what I have gone over a hundred times with them. Each time I tell them the same story with a new call to add to the story about how what I need is never given to me and each call ends up with different, equally obvious information which is far from what I need. What useless customer service.

They have taking advantage of me when I couldnt make the payment they push the payment through anyways. I even told them I don't have the money in my account so please stop the payment they ok we will do that but 2 days layer the payment went through which I didn't give them the authorization to do so. I went to my bank and they told me that what they they did goes against rules and regulations they are suppose to follow. So just be careful about this shady company.

I wish I could give them zero stars. I recommend you to never get your loans through them!

If I could go back in time and slap my 18 year old self for even thinking about taking out a sallie mae loan I would. They're just a bunch of loan sharks with awful customer service.

If you have a loan with this company and are having problems paying it RECORD EVERY CONVERSATION WITH THEM. You will be very surprised how far up the chain of command you get before talking to someone who will actually be recorded. Keep this information and make copies as well and notify an attorney especially if a Co signer is involved. I made payments in a reduction program and while I was told these payments would bring my past due balance current they were mailing my Co signer threatening mail about damaging his credit if he didn't pay the full past due balance. The past due balance was why I was in the program!! Three payments to bring my account current then all was good for a lower payment. This sounds an awful lot like extortion to me. This company can never give you correct information either. I enrolled in school to finish my degree and was told I had plenty of student forbearance to go back. Then when I sent in my information to put the loan on hold they told me I wasn't eligible for the student forbearance!! I had to drop out of school and this happened twice!! Now I own the college a balance because I waited for sallie mae to let me know the actual terms of my loan and eventually had to drop out again after the withdraw date! As I said before RECORD ALL CONVERSATIONS with this company. Tell them you are recording as well and ask to be on the phone with someone who can be recorded. Best advice I can give.

Do not use....abort mission. Find someone else. It takes an hour anytime you need to call in, change something or pay a payment. IT IS $14.00 TO CALL IN AND MAKE A PAYMENT??? Just a processing fee??? Really? Isn't that all you do is process payments?? Try paypal Sallie Mae they are cheaper...... YOU GUYS SUCK!!!!!! HIRE SOME PEOPLE THAT SPEAK ENGLISH!!!!!!

I had been having great experiences with Sallie Mae until very recently. Realizing that I would not be in a position to pay the full amount on my student loans for a few months, I called about a repayment plan at the beginning of November. The representative kindly helped me find one at a much lower value to take place starting next month. When I looked at my upcoming statement for December, I was confused as to why the amount was still the same. When I called I was told that (for an unknown reason) the new plan wouldn't come into effect for another month. The woman gave me the option of a forbearance (at a fairly high fee) but then informed me that if I took the forbearance I would lose my eligibility for the adjusted repayment plan. So in short she told me that she could not help me and happily left a recent college grad stuck between paying a rude corporation with 0 customer service and paying my rent and buying groceries. I will from now on and forever recommend to anyone to get their loans anywhere else.