M&T Bank S Clinton St, Syracuse

I am the owner of Erie Canal Bike Tours, we attempted to use M&T Bank for business banking and our experience was simply horrific. They bungled our accounts at every possible turn. I could not believe the struggles we went through. Every single person we dealt with from the customer service on the phone, to the business directors were dumbfoundingly incompetent. Do not put yourself through this frustration, and more importantly, don't subject your business to this incompetence. Like me, you will surely regret it !

I have had a checking account with this institution for over 1 year. Every month I send the same wire transfer to my Thai wife.This time the Salina St Syracuse Manager was my processor. She demanded a copy of my Thai Marriage Certificate (as though she could read Thai) before she would help me....What a Bi@#$.

Rude. Rude. Rude. The tellers act like they are doing you a favor to do simple tasks like deposit money. God-forbid you dont have all your information right they will sigh and act like you are wasting their time. Ive never been treated so rudely at a bank... and its not a one time thing either. It happens every time, almost regardless of what teller Im talking to. Other branches are slightly better, but not much. M&T either needs some serious customer service retraining or needs to treat their employees better as they appear to be taking it out on customers. I only switched because HSBC left the area-- I never felt like HSBC was super nice or anything, but I guess I just took for granted a smile and a helpful, pleasant teller... silly me. Stopped into Solvay the next day after deciding to switch-- and its literally night and day difference. If you want to bank local, try Solvay. If you want a national branch, better customer service and more branches elsewhere. Also, they dont have withdrawl forms. At all. If you want to get money out of your account, better have a check ready or use an ATM. I always found that really really weird.

I dont understand the negative reviews I've only had good, normal experiences.