US Financial Life Insurance Co Madison St, Syracuse

We received 3 letters all at once a day ago; one a bill due August, one a bill due Dec and one saying the policy was cancelled. After waiting an hour and a half I spoke with a lady that said there was a "glitch" in the billing and August bill did not go out so I needed to send in August and November premiums and it would be reinstated... not happy

Failed to be notified of a huge premium increase. Customer service is a call center in India that takes up to a hour on hold. Don't mind India, but the rep is clueless and can only read a script. Their email customer service does not respond. The website does not work for your individual account information after login.

I'm a life insurance agent and have been for over 20 years. I've had my policy with US Financial, and yesterday I received three letters in the mail saying my policy lapsed for non-payment, I've had this policy for over 18 years and the first time something like this has happened. This is not proper procedure, cannot reach anyone. Please file a complain immediately with the your State Board of insurance.

Same as the the others received bill and cancelation same day. Called. Said clich in system can still pay. I did. Now I get a letter saying have not received. I have canceled checked. Tried calling all day yesterday kept getting disconnected. Finally got through. On hold for 45 min. Had to hang up. Called today. Still on hold 2 hours later. Makes me wonder

Terrible infrastructure .. calls put on hold for hours, operators not understandable, written notices wrong, deny their own procedures, supervisor does not return promised calls, no notices of status changes. etc., etc., etc. Definitely should be investigated by States' insurance departments

I have made my payments on time and got a letter I was canceled . I have been trying to call them, I am on hold for hours,,,, 3 plus hours one day!!! What's going on with this company? Anyone have this problem ?

I dont know how to rate this place yet, honestly. The month before my mil died, they raised her rates from under $100 to $500 a month. She had almost died and was recovering when it happened and I guess it bounced. When she died the end of jan we received a letter, dated the day she died that the policy was canceled, but to call and work it out. Now it is in the hands of the estate lawyer. I hope they pay out, she paid them for a really long time and never late.

IF YOU ARE CONSIDERING ANY TYPE OF LIFE INSURANCE DO YOURSELF A FAVOR AND CHOOSE A DIFFERENT COMPANY! I HAVE SENT MORE EMAILS AND BEEN ON HOLD WITH CUSTOMER SERVICE (TOTAL JOKE) FOR WAY TOO MANY HOURS!! LONG STORY SHORT IS THEY TOLD ME I HAD TO MAKE 2 PAYMENTS OF $504.76 TO GET MY LIFE INSURANCE POLICY REINSTATED. ONE FOR 2020 AND ONE FOR THE FIRST QUARTER OF 2O21 SO I SENT THEM TWO CHECKS WHICH THEY GLADLY CASHED. THEN I GET A NOTICE IN THE MAIL THAT MY FIRST QUARTERLY PAYMENT(WHICH I HAD ALREADY PAID) WOULD BE $2,202.75. NOBODY DURING THE WHOLE TIME PERIOD(OVER 5 MONTHS) ONCE TOLD ME THAT MY QUARTERLY PREMIUM WAS GOING TO QUADRUPLE??? EBENEZER A MANAGER TOLD ME THAT I WOULD RECIEVE A REFUND IN 7 TO 10 BUSINESS DAYS. THEN I GET AN EMAIL STATING THAT I NEED TO SEND IN A WRITTEN REQUEST SIGNED BY ME. REALLY?? A COMPANY THIS SIZE DOESN'T HAVE E-SIGNATURES. I SENT THEM A CERTIFITIED LETTER THAT A N GILMORE RECIEVED ON JUNE 10TH AND HAVE HEARD NOTHING FROM ANYONE. I WILL BE GETTING A LAWYER! I PAID ON THIS POLICY FOR OVER 20 YEARS AND THANK GOD I DIDN'T DIE!!! IF YOU ASK ME THEY ARE ONE BIG PONSZI SCHEME. Changed from a one star to a 3 star just for the fact I recieved my refund yesterday. Customer Service still has a lot to be desired!!!

I have been on hold for over 30 minutes. Automated attendant and music is not what I wanted. The reason I am calling is because I have a letter from them saying "policy terminated on 7/10/2020" but cashed an accidental payment sent 12/31/2020. I want my money back.

Hours on the phone no answer, no response to email no responses to letters. Equitable sold to Heritage Life with express purpose of cancelling as many policies as they can.Systems set up to trigger policy lapses. Class action anyone ?