M&T Bank Greenbelt Rd, Greenbelt

I have to admit I thought by the reviews prior to visiting this branch that the customer service was going to be extremely unprofessional. However, my thoughts were wrong. In fact, everyone working at this branch is amazingly friendly, overly helpful and abundantly pleasant. I would like to give three honorable mentions to David, Marcia and Jarrell all of whom I have had an individual experience with for making the banking experience a great one for everyone who walks in. Great job guys!!!!

MEME was super helpful last week. My accounts were unfortunately closed and she went the extra mile to ensure they were reopened. I received many follow-up calls from her until the matter was graceful resolved. Great customer service Meme.

I have been to multiple branches within your organization and I must say, Greenbelt has always wowed me! The team is proficient and the Manager Meme Mulugeta is always pleasant. They work with great efficiency and they are very professional. I would recommend this bank solely because of my experiences at Greenbelt! Thank you M&T bank

After waiting an hour for the online department to respond, frustrated and furiated I called the branch. Miss meme mulugeta was able to solve it in an instance. That’s the kind of service a customer would expect from their bank. Thank you miss meme for helping me in my time of need. I would give you 10 stars if I could. The corporate department sucks but the branch always comes through. Thank you miss Meme

This branch is trash. I’m not sure if Laura is the manager there or not but if she is, she’s managing it horribly. My mother has a slight accent but it’s understandable but was treated different for the language barrier. Completely unacceptable being that Laura has an accent of her own. Humble yourself.

I’ve generally had good experiences here. There are delays sometimes, sure, but I mostly chalk that up to rude, ignorant, and uninformed customers, not to the bank staff. Their patience with some of the dim-witted clientele deserves a medal.

Don't bother. The drive through is open... I sat for 30 minutes. Neither line moved an inch. I only have so much time for lunch...obviously nobody at this branch cares.

I waited for 45 minutes to deposit a check. Two tellers and one of them was on the phone for 35 minutes. I will not come back to this branch again.

Had one of the best customer service experiences here that I've ever had at a bank... walked in a half-hour before close needing to sort a lot of little details, and Mulugeta immediately invited me to a desk, and did detective work on certain transactions, looked across accounts, printing things out, etc. I felt bad about how much work it took, but she seemed genuinely happy to help.

Horrible, I went to express my concern with the consultant and it more as if I was wasting her time with my situation. Didn't even ask for my account to see what the issue is. Just kept reiterating that there is nothing they can do. I will never go to this branch again.