Lenox Financial Mortgage Corporation dba WesLend Financial Sandpointe Ave, Santa Ana

Lenox has great people on their team! All who are extremely knowledgeable in all fields of mortgage advising in over 39 states, underwriting, funding, processing and more. All employees I have came in contact with, have been a joy to be around, professional and team players! This company is worth working for and you won’t be disappointed!

would rather contract COVID than deal with this company again. Everything about their customer service and professionalism is sub par and borderlining negligent. I've done many refi throughout my life. This is the first time I've ever had any issue. It took 90 days, their communication was horrible and they screwed up the impounds so now, after closing, I need to scramble to get everything impounded with the new company that bought the loan. Avoid at all costs.

I just finished a cash out refi with Kiley and Wayne. They were awesome ! Our loan had a lot of moving parts so it was tough loan. They did it ! and it was $1000 a month cheaper then other quotes. We can’t thank you both enough for the hard work you put into this to make it happen. We will be coming back for a vacation property soon. I highly recommend them!!!

I’ve refinanced 3 times in my lifetime, and this has got to be the worse experience ever. On 3/24/20, I reached out to Aaron Hoisington for a refinance. After submitting all required documents, I had some questions about whether I want to pay some of the fees up front or roll it into the loan. The response was “Why are you worry about cash – you have plenty!” I should have known then to run. Aaron said it was a “FastTrac” loan (45 days or less) – and almost 2 months later, we are no closer to closing. Fast forward to May, I had already provided all required documentations and more in March – since it’s not my first rodeo – only for them to request for some missing documents. Oh wait, I already provided them with the documents they say are missing – yet, I complied and provided them again. I provided images of some documents – but that’s not good enough as they want it in PDF format. Again, I complied and printed those same images to a PDF file – and that satisfied them. Go figure. Now the kicker. Trying to be proactive, I had ordered payoff amount from my current lender on 2 separate occasions (April and May) – however, both were not good enough as Lenox couldn’t complete the process before the payoff amount through date of 5/15/20. Juliette, his assistant, ask if I can order a 3rd payoff request because if she calls my current lender that she has to wait on the phone a long time and that it takes 7-10 days to receive it. Like my time isn’t important - guess what, I have to wait just as long on the phone (COVID-19 anyone) and delivery time is the same (I wish I had privilege access/service). Anyway, at least she asked, right? Aaron, on the other hand, forgot his manners – this is his demand: “Get us the payoff so we can close the loan” and a second time “Get us a copy quickly or we can’t close the loan.” You should have thought about that in March and ordered it then with a future payoff date that you can meet. Topping it off, I received this when I refused to order a 3rd payoff amount (it's not my job to order it): "the $500+ for a lock extension is not cheap and you don’t want to play chicken with my lock desk team when they choose who pays for the lock extension." So, I'm threatened with having to pay for a lock extension because they failed to do their job? I will never do business with Lenox Financials again. I am beyond frustration and that’s an understatement. It's so bad that I decided to cancel my loan and eat the $460 Appraisal cost. Dave Q

I am a new Banker that has joined the Lenox Family in December. The work atmosphere and environment here is electrifying,. With help and motivation to get to the next step on every level.  An unbelievable back end team to help get my deals funded in record time. I can focus on generating new business. The leadership team is very helpful and encouraging on every level. I am so glad I decided to make the move to Lenox I am so grateful for this life changing opportunity.

I recently started with Lenox financial as a Loan Officer, I've been in the industry for many years and seen the ups and downs of the industry. Lenox has been bought over by new ownership, Weslend financial - the whole company has been restructured and a new sales floor and new people. The bad publicity was prior owners, don't let that fool you. We have a great team, we work hard, we have great ethics and honesty. Its a great place to work they pay well for people that want to make very good income. There are lots of calls, great marketing, radio adds, t.v and google. These are excellent quality leads and we get homeowners with great credit -the phones are ringing and we are busy, busy. We need Loan officers, you just have to come in and see for yourself. !

Never use a company you hear about on the radio unless you check into them beforehand. The radio station isn't going to check other than to cash the check. I was in refi process for over 6 months with these people and decided to call it quits. I decided to use Cashcall mortgage and in less than 35 days my loan was funded with much less info required and 2.7% instead of the 3.4% I was offered from Lenox.

Worst re-fi experience ever. Beware and stay away...I have been in the process of a re-fi for over 2 month now after they ran my credit and approved me and I provided all documentation right away. They were very responsive during the initial process, but then completely MIA after electronically signing docs. I will be using another company needless to say...horrible.

They are by far one of the best mortgage companies I have ever worked for and that's including my co-workers and management. I love being able to come to work everyday without feeling stressed out like I have with my past jobs. I am definitely looking to stay for the long run!

Applied and waited for 3 month. Finally cancelled due to lack of knowledge and not appropriate handling. Then I received reply back, that how much they care and they will look into my case if I write them about my experience. So I did. NEVER HEARD BACK FROM THEM AGAIN. What a mess. Wasting people's time like that. Please try other lenders and check their ratings before you call.