Land Rover Financial Group E Sky Harbor Cir, Phoenix

I’ll never work with Land Rover financial again. Sold my car to a dealership, they had proof of funds being delivered on a certain date. Land Rover financial isn’t releasing these funds until almost 1 full month later! Terrible part is that when I complained and spoke to a supervisor, I was told that I actually received faster service than most! Don’t do it people, find a quality lender.

Complete dissatisfaction with your service and consequently your product. I paid in full an account for my first Rover over a year ago. I was convinced by the salesman to terminate my lease early to start into a much luxury and expensive new Rover. I was roped into a deal to enter a new lease contract before the expiration of this old lease agreement. I ended up paying for two high-end vehicles while only using one, Land Rover Ft. Lauderdale have the old one. This debacle was already a bitter experience. Fast forward to the end of 2021, and I found that Land Rover reported the prior vehicle under the closed account as active on the credit bureau and as "unsatisfied" within your internal records. I contacted the lease department yesterday, December 17, 2021, and, after the usual "ops sorry for the inconvenience" I was informed an investigation will be open and could take up to 60 days before it's finished and reported to the credit bureau. Not only are they tarnishing my perfect credit history, but have the audacity of doubting me. Not even the offering of proof of the canceled checks to expedite the cleaning of their mess was an option! I am beyond disappointed! Your services and your vehicle will be the last option I would ever consider in the future! Oh how I miss my Cadillac Escalade! Buy American!

Land Rover Financial/Chase is the worst lender I have ever dealt with in my life. My brand new vehicle was flooded in Hurricane Sally and Land Rover Financial refused to allow my insurance company to send them a settlement amount and let me continue to make my payments as per my contract and keep driving and paying for the damaged vehicle. The customer has to make their payments no matter what happens to their vehicle so why should the bank be any different just because my car was damaged. I am considering hiring a lawyer on principle even though you could never win against an army of bank lawyers. So I hope this review does more damage to their company by sending customers to other lenders.

Horrible customer service. I sent a bank check overnight, I have proof the funds were delivered and they are unable to find and post the check. It has now been five days since my check was delivered. I spoke with two supervisors Leo and Ket. Both were unable to offer any assistant. I have been waiting for two days for a call back from their supervisor.. They have my payoff and my title and I have nothing. 1-Star is actually to high of a review. I will never buy another Range Rover.

If you are moving out of state make sure to contact them before you actually move because you won't ever get the paperwork you need to get your new plates. I've been contacting them for a month now trying to get the information to get my new plates in a new state, and they keep telling me it's going to be another 10-15 business days! No urgency on Land Rover's part to make sure everything is done in a timely fashion. I wish they'd allow me to send in my monthly payment whenever I want, and i tell them that it'll be there between 10-15 business days. If I could give them 0 stars I would. Very unhappy with how this is going down. With the level of customers that LR deals with, you'd think they'd be on top of this. As soon as my lease is up with Land Rover, that will be the last Rover I will ever own.

Totally incompetent. Had stopped receiving lease payment bills, and my car was mistakenly impounded due to errors at Land Rover Financial Service.

Their service is worse I have ever encountered. We have called them at least 6 times and waited in line anywhere between 40 and 75 minutes and still have not resolved our end of lease issues. WE WILL NEVER AGAIN LEASE FROM LAND ROVER.