Lake Hamilton Realty Central Ave C, Hot Springs

Having been in the real estate industry in another state for over 20 years, I have never seen such rude, discriminatory, and disrespectful people in my life. This brokerage should be shut down. The head broker literally refused to submit my offer to the seller and told me they don’t do business with people like me, an out of state buyer. I’m sure they violated numerous real estate licensing statutes in the State of Arkansas and could care less. Save yourself the headache and find a different brokerage. Just awful!

As I write this, I am in such disbelief. This was my first home buying experience and I am not at all happy with the experience they provided me. I feel that my realtor did not represent herself after we closed on the home. I knew it would be complicated because I had been looking for a home to buy for a very long time. Buying a home will your quality of life and that of your family as wel. I knew we neeeded certain criteria and I was in no rush to find us a home. The first thing after closing we discovered was that the AC unit is not completly cooling the home. Sometimes I guess things arise but not something as major as this. I believe some knew and did not say anything. I am also placing blame on Anthony Ursey because he isn’t a man of his word. I chose Mr. Utsey, because we knew him and in good faith I believed in him. I clearly remember him saying that the other person that does inspections would not be as thorough as he would. Without any doubt I chose him. A realtor is not only there for you during the searching for a home but also after you buy your home. I also believe she was not only working for us but also for the seller as well. I will never use this real estate agency again If we ever needed a real estate agent to buy another home. When the HVAC person came and found out that the unit needed R-22 refrigerant and a capacitor which my home warranty was supposed to cover and didn’t. I called our realtor Mrs.Chandler and she was not helpful at all. She, in the begging, was a very charming person. Once I told her that we were trying to in and that the home was not cooling, I saw a different side of her. I’m very disappointed in her. Once I let her know what home warranty said it was like she left us with the bag. The point I am trying to make is that when it comes down to money, it changes these people. I am just trying to look out for more people. Thank you.

Rented a unit at Majestic Lodge, had some damages when we moved in, we listed them and photographed them. Where also told that our pet deposit was refundable and that's why we chose this place. We received only half of our rental deposit back and told that they never said that the pet deposit was refundable. They charged us to repaint the floors that were damaged when we moved in and charged us for repairs that were listed before we moved in. Tried to get our deposit back and was told sorry, you got all you are going to get, the pet deposit went straight to the owner and the floors needed to be repainted. I asked them why they didn't repaint before we moved in and the lady said they did. Pictures and the property condition document say otherwise. We were warned that they would do this to us by other renters who had lived there. If it was worth it I would take them to court. But in Arkansas a renter has no recourse.

Cheryl and Lawana went an extra mile to find the perfect house for us. Very responsive and answers every question. We will definitely go to them again!

Sierra at Lake Hamilton Realty made buying a house SO easy! Very responsive no matter the time of day. Highly recommend Lake Hamilton Realty!

OWNERS...BEWARE using this agency for managing your property. Being owners but living in another state, we relied on this agency to manage our property. Making a trip to check on our propery once the tenant had vacated, we were shocked what we found. We have thousands of dollars of repairs, replacements, bug issues and lawn care to deal with after they let the tenant move out with waiting almost until the end of their 2- mth government requirement to return security deposit and THEN, sent us a check for $100 for 'repairs' they might have missed! Wow! What a joke. This agency returned 3\4 of security deposit to renter. Nice for the renter but not to owner of property.

Horrible staff experience. It was great before Bert took over. If you're looking to buy rent from these snake, Don't. If you do, all I'll say is I told you so.

Ben and kris are great hope if your buying or selling you have a chance to use them

Great realtors, personable and willing to go the extra mile to find a place home that suits your desires. Highly recommend this business.

Good friendly staff willing and able to help you find that place you're looking for