KeyBank Storrs Rd, Willimantic

Ive been banking here way before it was Keybank, And i had the worst experience the other day with one of their unprofessional staff, I went to get a temporary card because ive been waiting over a week already for a new card, and working 2 full time jobs its kind of impossible to go into the branch, left work early to have time to go to the bank before the bank closed, to wait and have an employee what i was waiting for? When i explained to get a temporary card, His reply was" a card you cant purchase online with, or buy anything in the store with"? The teller can help you with that" So unprofessional...I looked at him and did want to escalate the situation, maybe if you were more professional and discrete.... I will deffently be looking for another bank ASAP....

At the last minute on April 18, 2018 my client needed to open and IRA. The bank manager was most accommodating and took her right in got it set up and helped me help my client save $1345 in tax.

I went there to open a new account. I was told to come back at 1230 which i did. As i waited a gentlemen arrived saying his missed his appt yesterday. He was given priority over me simply because the bank personal "knew the person" horible first imprrssion!!! Ive since opened an account at a different bank! And will not give key any more business.