Berkshire Bank Main St, Willimantic

I must admit,I wasn't happy when my bank of 20 years changed over to BERKSHIRE, but,. BERKSHIRE has proven to be the best bank ever. Even during the pandemic, BERKSHIRE did a great job. I couldn't be happier, they have a great set of folks that are always happy to help or answer any questions. I would definitely refer my friends and family to bank at BERKSHIRE.

Long wait at the drive through to the point that people backed out of line. Ridiculous. Close to a half hour waiting. Poor service. Time for another bank Don’t know why they closed the beaches at Walmart. Those were very convenient. .

I was hesitant to do business with this bank because I have only heard negative things, but I contacted them for help with the PPP (Paycheck Protection Program) since my bank doesn't offer it. I spent a lot of time getting in all the information to them within a couple of days, and then heard nothing. For two weeks had no response, then another two weeks of no response to emails. The voice mail for the rep I was dealing with, Steve Taylor, was full. Finally, I get a response from him that they were "only taking applications for existing customers" and even though funding was still available, they'd get back to me if there is anything they could do. I was shocked. All this time I waited for nothing. That could have been stipulated in the first place. I've lost weeks of time, and perhaps all hope of funding for my request. AVOID this bank at all costs. Because it will cost you.

Berkshire Bank took over Savings Institute and they are anything but a reliable and helpful local bank. Even before the COVID crisis long wait times, inflexible policies, and distant call centers have been the norm. I would recommend finding a different bank. In my area Liberty Bank is much much more accessible. I have also banked at Chelsea Groton for years.

Dino, the Wmtc branch VP has been a rock star with communicating with my business on SBA programs and navigating us through the process of the PPP. Thank you for your continued support!!

The changeover was seamless. Still same great customer service