KeyBank W Ferry St, Buffalo

Customer Service at the KeyBank location is evident every time I arrived. Mrs. Stevenson and her staff greet the customers like family, very warm and welcoming. The staff at this location is always knowledgeable, and efficient I never had to wait long for service. This location gets it "Right". Robert Chapman

One of the most incredibly frustrating experiences I've had in a long time trying to reach someone. These bozos put a sticker on my house to call them on a number that is no longer. I then called the number on the recording to find a call center overseas somewhere, probably the Philippines from the sounds of it. Those people kept asking me for an account, my name and my phone to which I kept telling them that I don't have any business with Key bank. I asked for a real estate department but they kept giving me different 866 numbers that just kept coming back to someone struggling with English. Finally I got a hold of someone domestic who spoke english and was the preservation company they sent out. They were surprised that Key had not updated their records when I bought the property. Just another GIANT bank trying to fool us into believing they are local and care. PppALease

I open an account 07/26/2017. I didn't receive my bank card till 08/08/2017. I called Key Bank costumer service and inform that I didn't receive my bank card. A lady on customer service verify my address and told me that you have wrong address here. Key Bank can't send your bank card to your new address. Key Bank send your bank card to Key Bank Branch 306 W Ferry st, Buffalo, NY 14213. You will get a call from branch after they receipt your card. After two days, a lady from Key Bank Branch 306 W Ferry st, Buffalo, NY 14213 call me and inform me that she has my card. I can go to Branch and pick it up. When I reached Key Bank Branch a lady who called already open my letter and told me Key Bank is closing your account because you try to do fraudulent activities on your account. I ask them what fraudulent activities I did on my account before I receive my bank card? She told I can't explain it. We are closing your account. Even I talk to manager and assistant manager Rosa May they also can't explain when and what I tried to do fraudulent activities? Key Bank is closing my account for that they are charging me $25. All staff in this bank try to do fraudulent activities through customer account and blame it to customers. No Key Bank employee is explaining me about my fraudulent activities but Key Bank closing my account. Key Bank didn't want to return my $350. Key Bank is thief and fraudulent bank I ever have business with. I never recommend my friends and family to open an account in key Bank.

Great team! I messed up my own deposits twice; it took just a few minutes on the phone with the brach to learn how to do CAD vs. USD deposits by mail. They fixed everything and even sent a deposit slip to my home in a letter. Can't recall the names, just trust that the message will get to the ladies in the branch. A big thank you from a loyal customer!

Lack of communication. Dealt with reps that oversimplify situations in person and don't follow through with the status of your application that happen when you leave the branch.

Visited this location and its secured! Safe! Clean! Staff is professional! Will def go back!

Today 9/16/19 I had an unpleasant experience at your branch, I am a client for several years and I have referred several people for the excellent treatment of Mrs. Mayra Rosas which always provides me with an excellent service for her professionalism and Professional ethics for the Latino community in Buffalo. The hostile, unprofessional and ethical hostility bothered me by informing her that I was going to wait for the time it took to be attended by Mrs. Mayra Rosas and she tells me that I cannot do that to her if it bothers her that I have to Expect Mayra to finish with her other client. I repeat to her like the other clients that there is no problem and she again says that for her if it is a problem, she left in an annoying way called Ms. Mayra to her office I imagine that to question our denial so that She attends us. To the management of Keybank, please take action on the matter and, like many Hispanics, we go to their branch, either for business or personal, to seek the best treatment and it is ashamed that those who have to set an example treat us that way. To the employees, thank you for always giving your best to the Hispanic citizens, I hope you take the matter for the treatment of me and other clients from your manager.