Bank of America (with Drive-thru ATM) Elmwood Ave, Buffalo

The security guard came out to my car looked me in my face and purposely spit at it. Then locked the door ten minutes early so I could not go back in and report him. So I took to Google to write this review so the bosses can let the company he work for aware of the nastiness of their employee. This happened today at the branch on Elmwood at 3:45 pm on February 3rd 2021

Absolutely rude. Came in with a cashier check drawn on Bank of America and the cashier was not helpful. I thought cashiers checks were guaranteed, better than certified. I wasn't expecting the full amount but assistance on how to proceed with it. Suggest opening an account? Access some of the money perhaps and reissue another to deposit at my bank? Went to my bank and they were surprised this wasn't offered. Everyone wants a new customer. Now I know why I bank where I do andand its not BoA

Quite the diverse speaking location. There are English, Spanish and Chinese speaking employees here. Also, this location tends to get really busy at peak times during the day, but that is because this is a very busy area. Although it may be busy, the wait times are not necessarily long, as I've seen up to 4 tellers busy at their Windows assisting customers on a Friday. So they definitely know how to have adequate staff available to assist.

Came in today at 12:30 on my lunch. There was no one behind me in line and the cashier was very rude and unwilling to assist with deposit slip " since he was on all by himself. I understand but I was the only customer. He didn't want to help based on principle, they always fill that out for me.

These guys fail to answer phone calls--I tried calling them all day long. I was promised on a Friday that a hold on my deposit would be lifted by Monday EOB. It's now Monday EOB and I wasn't able to reach anyone all day, and the hold isn't lifted. I'm now in a bind I could have avoided had I gone elsewhere for my banking needs when I moved to the area.

This location was very unorganized and not familiar with their own products and services. They were not helpful at all when they continuously said they would help every second of the way. I do not recommend this location at all.

Wonderful Bank Friendly, helpful, and prompt service and staff. Never disappointed when I go in for banking business.

Horrible. Went in on a lunch break for a loan and sat there for 30 minutes. Had to leave. No one ever once came over. Terrible bank and location

Very friendly, they answered all my questions.

They do what they should do, not much else I could ask for.