KeyBank Rte, Cranberry Twp

I had made an appointment to discuss KeyBank account options and accidentally showed up on the wrong day. Unfortunately, the person I was scheduled to meet with was not there. However, Zach was more than happy to sit down and talk with me. He was polite and knowledgeable about their products. I chose to go with his recommendation and I can't be happier. The staff that I encountered during my visit were also friendly. It was a very pleasant experience. Thank you all!

Key bank is a joke!!!! Its like pulling teeth to get them to do anything. Most unhelpful group of people I have ever encountered!!!

1-28-2020 Update I received an email yesterday saying someone in the executive department would contact me to resolve. I never got the phone call, once again ignored. Today my account is starting out negative and I'm sure they will add fees on top from their miss communications. UNPROFESSIONAL AT THE LEAST I had an account for five years with not a single issue with a bounced check. Yesterday I deposited a check at this branch and was handed a receipt with availability tomorrow and 100 was available on the spot. The next day the hundred dollars was taken back out of my account after paying a bill that will now bounce on their behalf. I called corporate and they told me the hold was from my branch to contact them. I contacted them at cranberry. I spoke with curt who told me it was there back office that put the hold on and gave me the Same number for corporate again. I contacted corporate again and they actually hung up on me with no explanation why they put the hold on a local check from a reputable business that had the funds. I called back cranberry branch and kurt would not get on the phone. They would not put me threw to a manager and said it is what it is and I was just going to have to wait until the following Friday to access the funds. This is the third incident with this branch treating me special like a fraud and ignoring me. This place needs shut down for prejudice. P.S Bank management or owner. Forget about responding to my honest opinion with your fake like you care about your customers type response like you did all the others. You want to know the truth? Truth is you already had your opportunity to make this right multiple times. Now your time is up and truth be told. So save the time and effort in making a response aka money flow boat anchors.

Zach did an awesome job helping my son open his first checking account. Very professional, personable and overall great to work with. Thanks Zach and Key bank Cranberry.

KeyBank is the only bank I know of that doesn't give your paycheck early when your payday falls on a holiday. It's the little things that matter... Edit; the thing is several other banks release their direct deposits at least one day early when payday falls on a banking holiday, so you're not being 100% honest.

This bank is all about taking money from their customers. Was in the hospital with my child for a week. Account went negative. Sent someone in to deposit money to make it right and they asked if there would be any more fees coming out. He was assured there would not be. Next day 3 feed from 2 days prior. I called manager on a Friday who said he would speak to district manager regarding a refund. He never called me back. Couldn’t get ahold of him again until Tuesday which was days later and many more fees. I was basically told “Sorry, can’t help you.” This was a bank error and should be made right. I shouldn’t be punished because an employee gave wrong information. Single mom who lost her job and child in hospital, I provided proof, and they could care less. Will be closing my account. This bank is done stealing from me.

I opened a new account online, went to branch (9/29 11AM) to inquire about account, took copy of ID to confirm my account, make deposit, checkbook etc. girls at counter ( not going to name), very rude, no smile, gave me wrong info, I showed her letter from bank, seemed very annoyed and took letter to manager, came back and told me that she is going to take document, as if she is doing me favor!! Asked her switching to different account, she said it’s not permitted, I told her it’s wrong info and to check again, made a face but checked anyway and told me yes it can be done. However, very demeaning and sarcastic asked me to do it online. Bottom line, they lost a new customer and closing my account. Don’t need this hassle. I have multiple accounts in different banks, so far this is worst in customer service. May be it’s just that branch. When we use bank, it’s favor to them, not to us! Key bank should have better quality training. 2 stars as they were not busy so easy to get in and out (go figure)

The bank in general is awful. Ridiculous hours and horrible location. Slowest bank I’ve ever had to release funds. (I’ve had Huntington, Pnc and Citizens) Doesn’t offer an online dispute option. Why should I have to go out of my way to call you, then wait 10 days for a provisional credit? Pnc offers immediate online dispute and provisional credit. A minimum of EIGHT transactions per month to avoid fees. The younger male representative at this location couldn’t answer any simple questions about their accounts. How on earth he got hired is a mystery.

I’m not sure why everyone hates this Key, but I assume it’s because people don’t like change. I used them to order Euros for my trip to Italy and my experience was fantastic. I thought the women working in the branch were very helpful and polite!