KeyBank Old Seward Hwy, Anchorage

Nyszel M Thompson has excellent customer service skills and is the reason I am a happy key bank customer. I had trouble with my account and he found a solution for me that made me leave very satisfied.

Had an appointment to open an account and it went well and the worker was great, however they forgot to submit the order for my debit card and after three weeks of waiting I called customer support and they said that they never even submitted an order for a debit card to be sent to me. It would be much better if they could make cards on site, and would save many people much time rather than having to wait on snail mail

The pothole that can fit my car inside, no way around. Been there for at least a year.

Initial customer service was great. The reason I give this branch a 1 star is due to horrible communication. I work with banks, credit unions, and mortgage brokers for a living, and one of my biggest desires is good communication. I feel that this branch greatly lacks making communication a priority.

This BANKS A SCAM,Customer Service is unhelpful, staff and management are rude and lie AND Dont expect to find any atm anywhere but at their bank offices and to be charged 20$ fee eveymonth because of their lack of accessible atms. Closing account with them ASAP. All replys from this companys a bot and nothing will be resolved.

I only gave a 1 star because zero was not available. After attempting to get a debit card for 3 weeks with no luck. Nobody returns phone calls, no one answers the phone and if they do they don’t help. Run fast and far do not go to this branch. So thanks to the financial advisor who answered the phone because it was ringing off the hook (me attempting to talk to a person) but couldn’t help me.

This bank stole or allowed someone to steal $320.13 from my unemployment account but can't tell me why as of today I've heard nothing from this bank I will be going forward with a lawsuit unemployment stated they had nothing to do with it so everything leads back to KEYBANK y'all have messed over the wrong customer that I promise you y'all don't deserve one star..To the owners reply I stayed on the phone with your staff for over three and a half hours and the treatment I received from them is totally unprofessional y'all have had your chances on making this right when I called but you didn't you took from my family and now you have to deal with the investigator of unemployment since that's who your staff blamed but it wasn't them so it leads back to KEYBANK so contact them I will not rest until I get my money back that was stolen!!!!!!!.....As of 07/26/2021 this matter hasn't been addressed or solved haven't heard from anyone

The lady who told me to have a good day, at the entrance, is amazing. The staff are also amazing haha

I’m really disappointed with this bank. I’ve only been with them a short while and communication is horrible. They either don’t answer the phone, don’t return messages or tell you they will call you back and never do. I’m incredibly frustrated. I don’t understand why they would run a bank this way.

Have been doing business with this bank for 5+ years. They were happy to give me a mortgage for $190k but can’t trust to cash my check for $1k. I’m done!!!