KeyBank Hylan Dr, Rochester

Winton rd branch would not honor and cash a key bank check! They wanted to charge me over $7 because I am not a member. Since when does a bank not honor THEIR OWN CHECKS??? 5 star bank does, and others.

I opened an account with Keybank in May 2017, I have had nothing but problems since. Most recently - checks were ordered for me (at no charge because of the problems I have had), the first order wasn't placed so I had to go into the bank again, I get the checks finally a month after the first request, five days later I get charged for the checks which over drawers my account and they charge for that . This bank is terrible.

Told several different things regarding my account everything I called customer service. Was charged multiple times for services I opted out of using in order to avoid unnecessary charges. There are too many fees that you are not informed about upfront. This isn’t a good bank at all, I have had nothing but problems since I opened this account.

We use this bank for the business I work for and I dread going here because their customer service sucks. There is always a line and then the two tellers on the end are always just giggling and working on their computer instead of assisting the customers in line. Today I went in to do two deposits and the woman threw my receipts at the window instead of handing them to me. This is the same woman who last week yelled at me for going through the drive thru instead of coming inside. She was fine processing my transactions until she put my receipts through the tube, said thanks, and walked away. I needed receipts from a drop we did over the weekend so I paged her back and she just glared at me through the window without responding. I apologized and told her I needed some receipts and she interrupted me and told me I can't use the drive thru anymore because it's not meant for commercial accounts. Then she sent the receipts through and turned around back to her seat. If I had control over what bank we use I would highly suggest we never do business at this place again.

Key Bank called me and asked if made certain charges on my credit card because they suspected fraudulent activity. I said no I did not make those purchases. They then said they would reimburse me while they did their investigation. Today they hit me with the fraudulent charges that they called me about! They are the WORST BANK I HAVE EVER DID BUSINESS WITH!

The mortgage department (person) at this bank is never working. They don’t follow up with you. They are rude and made promises to give me options and then never did. Don’t waste your time and energy.

Good branch to work with. Never had a problem with either a business or personal account. Usually get served right away, and the drive-up is typically open. Great service.

Insecure transactions are subject to occur at this branch. The staff is unconcerned. The women are argumentative and rude.

Lena the Branch Mgr. is fantastic to work with . She actually cares about me as her client at Key Bank and keeps me posted on rates for my M.M. and any C.D. rate changes .

I use this bank for business and personal. I have always found everyone there to be friendly, efficient and extremely helpful.