KeyBank E National Rd, Vandalia

Always friendly employees. If a line, never had to wait very long. They could always answer all my questions and even give good suggestions.

Oof. I can't get anyone to help my situation that I never asked for. They reached out to me, refunded me a little money then never fixed the problem. Now here we are again. Two weeks later with the same problem. I've been with key for 3plus years and it's never been this out of wack. I'm done here ✌🏼

1 star goes hand in hand with their customer care and service. I quit banking with them years ago, however my father still does for his company. His company has had an account there since the early 1970s and you'd think they'd do what they could to do right by his company but they seem none too interested. I believe Key Bank should be investigated for shady practices and banking methods.If you want a bank that charges you astronomical fees every time you turn around Key is the place to suit your wants and needs. However for most people they'll cause nothing but headaches. There are too many other banking options in Vandalia and beyond that serve customers far better.

Ask for Kimberly if you need account services. She gives very sincere service.

Good people. Helpful and knowledgeable.