Independent Financial Sunrise Rd, Round Rock

I am always super impressed with Independent banks employees. Every time I call, they are super helpful and go out of their way to assist quickly. Pam, Miriam and Shane are usually the awesome people who help me there.

Hands down the worst bank I have ever used. Their ATM is always out of service, the debit card randomly does not work at the most inopportune times and they have no after hours or weekend hotline so hope so hope you don't need your money on the weekends. I have never felt more like my money was being held hostage by my bank. The people are nice and always smile as they list all their excuses for why their systems are broken. Seriously worst bank ever.

I think the drive-thru hours have fluctuated over the years but right now (4/2/18) they are M-F 8:30-5:30 (not sure about sat). My wife does 98.6% of the banking so I can't speak with a vast array of knowledge but my dealings with them have been positive.

As we are downsizing...it appears so is Independent Bank, shorter hours not open Saturdays. Customers for last 13 years..good service.