Ideal Comfort Systems Inc US, Coward

I had a brand new unit installed and after 3 1/2 years there started being issues. I would have to call them to repair and after they did I would have to pay for a service call, which is standard. When the same issue kept happening and I received an electric bill over twice as much as normal I was forced to call them again. They came out again but was not able to enter the attic because they did not want to use my ladder, so they had to come back before finally finding that the problem was in the handler unit in the attic, which was never checked initially a month prior. After ordering the replacement part, they came back to replace it and had to refill the Freon. Not only did I receive an invoice for the service call on the first invoice but another huge invoice for the follow up and replacement calls and the Freon refills. I sent emails to the address listed on the invoice requesting an explanation on the charges because it was not itemized of what I was being charged to which I received no response. I finally received a call asking for payment and questioned about the charges and expressed my concern with being overcharged for service that should have been diagnosed and resolved earlier. The woman got upset and began to get very rude raising her voice with me and my questions and ended up hanging up on my. I have worked in the service industry for decades and pride myself in my ability to have a conversation with someone discussing a difference of onion in a calm manner and was appalled at how I was treated. Worse when I expressed my concern with my unit, which was supposed to be brand new when installed, having so many issues I was told that after day 1 they can start to have issues and mine is 4 years old. The unit that I purchased was a Trane and came with a 10 year manufacture warranty. If they were selling a product of mine and told a customer that I would not have them as a distributor any longer.

Called and tried to set up a service time. The lady I spoke with said they couldn't give me a time they might could come out because I'd have to leave work, so I asked what day and she said she can't give me a day either. After 3 days, she calls and said they are on their way. I said ok I'm leaving work now and she said he wouldn't be able to wait. Mind you I told them multiple times I would need lead time to leave work. Based on this experience, I'm not impressed with the service.

Terribly rude and unprofessional! I never write bad reviews but this had to be shared. This company came highly recommended so I had them come to complete work on my rental property. As soon as they left and I had paid $171, the unit went right back to blowing hot air. I asked them to come back and received an additional invoice for the REAL issue. I gave them a call to ask about any credits that I should receive for the wrong part being replaced and mentioned that I would absolutely cover labor. I was met with a terribly rude response from both Janice and the repair man, who told me “I’ll go put your old part on there and it can burn up for all I care”. I was in complete shock and disgust for the attitude when I was completely calm and professional in asking for my credit ( also I asked for no specific amount). I would never recommend for their lack of professionalism and utter rudeness to customers who paid their previous invoices on time.

I think Clyde and his company deserve much higher ratings than they have received prior. This company does excellent work and will gladly go the extra mile to save their customers money. Clyde will not try to sell you the most expensive fix, offers a variety of options, and tries to find the most cost-effective solutions. We have used Clyde for the past seven years and appreciate his humility, good nature, and service.

Very professional and did the job in a timely manner. Cost reasonable.

The two men fixed my air condition. They were friendly and conducted themselves professionally on their job.

No happy with how they handle things. Had to have them replace parts on at least a two-year-old unit. Plus they brought the wrong part for the unit

Do not use this company. Rip off. Slack work. Of it slowed me to post pictures I would.