Idaho Central Credit Union W Front St, Boise

The mortgage company is nothing but stress. They were fraudulent. Made you jump through a million hoops and the minute everything was completed and we put the non Refundable $5000 deposit they backed out, even though they said we were good or we wouldn’t have put the $5000 down. They told us they denied is for one thing. Then put a completely different reason on the paperwork they mailed. Got the EXACT SAME government loan from a better place, lower fees, easier to work with and less stress. Tanner seems nice at first but is egotistical self righteous liar. Closed on the house to day, because when ICCU can’t others can. Save the time and stress and go somewhere else to begin with. We will be filing a formal grievance.

Very little parking and spaces that exist are small. Don’t bring your big truck! Not much clear signage. Looks like the ATM and drive thru lines will block the entrance when busy. Good luck! I went inside the other day and was told they will only be at this location for a couple years until they remodel the other building where they were. Whew! Thank goodness!

don't live in this bank two years ago i had an account and since i came to boise idaho i never left the state i came once and my account was hacked i told them i'm never in minnesota i never wula ilada go say they investigated my case and with my card someone paid with a chip and I never even turned it off again I closed the account

I spoke with Tray this evening and just wanted to give him kudos, for being a pleasure to deal with. He took care of my issues quickly, made sure I saw the correction online, gave me helpful information and verbalized how long I have been a customer. I appreciated that he noticed. Thanks for the positive experience Tray!

I work with clients who are visually impaired and from time to time they need to use an ICCU ATM. It would be nice if there was one that was actually locating in an accessible area. The only ATM at this location (4th and Idaho) is a drive-up ATM. I am not even sure this ATM is accessible for persons who use wheelchairs. I realize that access into the building to meet with a teller is accessible, but what about when a person with a disability needs to use an ATM outside of their banking hours? Pretty this does not follow ADA guidelines for accessibility. The only other close ATM is in the LBJ building and that one doesn't have Braille on the machine other than to let a person know about the audio jack (which requires headphones with a cord). Most people these days use blue tooth connected ear buds so they will more than likely not even be able to access that ATM either. The hours of operation of the LBJ ATM located in the basement is limited to State Capitol hours which means access is very limited.

My boyfriend and I go to this branch several times a week. We are always greeted with kindness and smiles. Katie has really stood out to us both, thank you so much!

I had a lender at another bank screw me over a little on a home mortgage loan and ran to ICCU last minute, panicked. Luckily Natalie was a complete rockstar and completed my closing in 22 days. She answered all my questions super fast and got me an amazing rate. I would recommend her and Jennifer who also helped to everyone I know!

I've been banking here almost 10 years, when I started they were great and really cared about their members. Now that they have grown bigger, I feel more and more like just number instead of a person to them. Very disappointing. Edit* I was contacted by the branch manager personally after this review and she did a great job at making me feel like a person and not just a number. I can't however give more than a 2 star review due to the fact they wont allow me to authorize my wife on MY account. Their reasoning is that she is too much of a "risk" but refuse to tell me why.

I've been working with these folks for about 6 years. They funded two auto loans for me and made it super easy and cheap. When I accidentally missed a payment (my fault) they waived the fees. Whenever I walk in there, everyone is friendly. I set up a HELOC with them at a solid rate with no hassles. When I talk to someone in their lending divisions, they're really helpful and call back right away. If you call their customer service line, the person who answers is intensely nice and helpful. In short ICCU is an asset in the community and I'm looking forward to working with them for years to come.

Charged $400 in overdraft fees on a trip where a transfer I had attempted to complete via their app never went through. Zero warning, card never declined, more than enough money to cover in my other accounts. They refunded half and will not budge any further. Screwed out of $200... Are they interested in keeping me around? Clearly not. Accounts closed. Find a more community-friendly place to bank. I hope that $200 now is worth the interest they just lost on any future loans I apply for.