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Generations Federal Credit Union N St Mary's St, San Antonio

3.2
(10)Loan Agency
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1828 N St Mary's St, San Antonio, TX 78212, United States

+1 210-229-1128

https://www.mygenfcu.org/

  • Saturday9AM–2PM
  • SundayClosed
  • Monday9AM–5:30PM
  • Tuesday9AM–5:30PM
  • Wednesday9AM–5:30PM
  • Thursday9AM–5:30PM
  • Friday9AM–5:30PM
CLOSED
    Generations Federal Credit Union 01
    Generations Federal Credit Union 01
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    Reviews

    3.2/5.010 Reviews

    E

    Eloise Warren
    1

    I filled out my shared branching form the same way I always do when depositing, and the bank teller didn’t bother to double check any of her work and deposited my check wrong. They promised they would be able to resolve the issue by the end of the day, the promised they would call me when my deposit was released. Now the offices are closed and I haven’t heard a word. This is the worst result of one simple errand I have ever needed to run. I’ll be eating ramen all week because of your careless employees. Consider going to another location or just avoid this credit union completely. update: They fixed *most* of the error in 48 hours but it still should have never happened in the first place, and still was a great inconvenience. The Fredricksburg location has better employees and shorter lines.

    Response from the owner

    Hi Eloise, we appreciate your feedback and welcome the opportunity to hear more about your experience at [email protected] so that we can address your concerns.

    T

    Tracy Bourgeois
    5

    I love this credit union especially the St Mary street location. Unfortunately today was a bad experience, the teller had a flat affect did not smile or greet me In Anyway. Her words were “What can I do for you today” Her time was sharp and unbothered Omg I almost just turned right back around as if I was in the wrong place... During my entire transaction I was afraid to do multiple transactions because I was afraid she was going to get more frustrated. I just told her not to worry about my last transaction i will just do it online Worse experience ever.... Never had that experience before.. Everyone is usually smiling and welcoming. . This was at0935 and teller number 4332 Worse affect everNo smile No greeting Rush visit. No one wants to be rushed when it comes to their money..I literally felt nervous and rushed...I had to sit in my car just to make sure I didn’t make any mistakes after being Rushed....

    J

    J. Chavez Photography
    1

    So apparently you can deposit money at the drive through but if you put it in the drop box you have to wait till the next business day which for me isn't till Monday. This is bank has been at its worst all year for me. Come Monday, I'm taking my money and after 14 years closing my account.

    Response from the owner

    We appreciate your feedback. Please consider emailing us at [email protected] to tell us more about your experience at our St. Mary's Branch and the concerns you have. We value your membership and hope you will reconsider closing your account.

    C

    Christina True
    1

    I was attending an art festival in downtown San Antonio on November 3 when my car was towed from your bank parking lot by Creswell Towing. Along with my car, about a dozen others were towed. The event coordinator had an agreement with your bank that patrons could park there but the towing company took the cars anyway even after being informed of this. No one was notified their cars were taken until after they were gone so there was no opportunity to move your vehicle. Every person that had there car towed had to pay a $250 fine. The towing company is claiming your company never notified them of this and that they have an agreement that they can tow from your lot at any time. I hope you will look into this matter as it has cost many people a lot of time and money lost!

    Response from the owner

    Hi Christina, After looking into this, we have confirmed that there was no discussion between a Generations FCU staff member and the art festival coordinators regarding parking permission for vehicles during the event. Our branch parking lot also has signage posted warning that vehicles may be towed if parked there after business hours. We apologize for the misinformation you were given at the time and the inconvenience it has caused you.

    J

    James Beswick
    5

    We switched our business checking from Wells Fargo and have never looked back. Apart from the savings in fees, the service here is fast and efficient and with their web access we can do everything we need to manage our business account. We also have a dedicated business account manager who's only a phone call away.

    D

    Dorothy dorothy
    1

    The slowest location i’ve been to. There were 4 workers at the time but apparently only 1 of them could deposit my check??!!? The only thing I was there for was to submit my signed check which should of been super quick but had to wait 15 minutes. Very frustrating.

    Response from the owner

    Hi Dorothy, We appreciate your feedback about your experience at our St. Mary's Branch. We have shared your review with branch leadership to be addressed. We would welcome the opportunity to hear more about your experience at [email protected] if you'd like to share. We appreciate your membership and value your feedback as it helps us to continuously improve.

    R

    Rod Dulaney
    1

    When I first opened my account there 4 years ago, the employees were friendly and nice. The past year, these new girls there are rude and nasty as possible

    Response from the owner

    Hi Rod, we appreciate you taking the time to leave your feedback. Our goal is to provide exceptional member service, and we would appreciate the opportunity to hear more details from you about your experience at our St. Mary's Branch and how it could have been improved. Would you please email us at [email protected] to tell us more? We appreciate your membership and look forward to hearing from you.

    G

    Gity Yeganeh
    1

    Domimic was very rude and slow, every question I asked her was followed by the response "It is self explanatory " which means my questions went unanswered management really needs to look into this, my bank does the shared banking with them, my bank also needs to look into this and do business with a more professional bank... Spent over 30 minutes in line in the lobby

    Response from the owner

    Hi Gity, Thank you for providing this feedback about your experience at our St. Mary’s Branch. We have shared your concerns with branch leadership to be addressed. We would appreciate hearing more about your experience; please email us at [email protected] to tell us more. Our goal is always to provide superior service across all of our branches and departments. Thank you again for your feedback.

    L

    Linda Sorola
    2

    The wait time in drive thru is ALWAYS MORE THan fourth five minutes. Staff don't know what to do.

    Response from the owner

    Hi Linda, We appreciate you sharing your experience with us. Could you please email us at [email protected] so that we can follow up with you directly about your concerns? We appreciate your membership.

    R

    Roy Willborn
    5

    I went to the St Mary's branch last week for the first time. The employees were very friendly and helpful especially Dominique.

    Response from the owner

    Thank you for your rating and review, Roy! We appreciate your membership!

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    FAQs

    • 1. How Can I Get Related With Generations Federal Credit Union?

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      The fastest method is to use their website's online form. For your need of payday loans online, simply look at our website to learn more about details.
    • 5. What Am I Supposed To Do I Cannot Pay Back My Loan?

      The best way is to discuss with your lender at first and find out a solution for both parties.
    • 2. Where Do I Find Generations Federal Credit Union?

      Generations Federal Credit Union is located at 1828 N St Mary's St, San Antonio, TX 78212, United States. If you wan to visit them personally, simply use the map to discover a way to get there.
    • 4. Is Generations Federal Credit Union an Agency? Or a Lender?

      Generations Federal Credit Union is a Federal credit union. Or you can directly find CocoLoan, which is an online loan broker, can assist you in connecting with 100+ lenders to get various loans like online installment loans, browse this page to find out more.
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