GEFCU S 1st St, Austin

Would have never thought a credit union would have such a poor attitude toward customer service. No where in the information provided about equity loans does it mention that GEFCU does not offer equity loans on pier and beam homes. After building a custom home, on pier and beam, as opposed to a foundation we were denied the loan. I talked to several representatives expressing my disappointment and not a single one apologized and assured me they would see to it that this information would be added to the equity loan information as to prevent future customers from wasting their money, time, and energy. Instead they acted like I had wrong them by not building my house their way...

I can't access my own statements and they charge you. This location had rude people working there. Manager never even tried to help. Four staff and me and my husband and the new girl couldn't figure it out. Wow terrible customer service!! Go to another location.

Been banking with GEFCU for almost 13 years. They have the best staff, they recognize freqent customers.Are very helpful with a corners financial nees

Staff is always very helpful and friendly