Maxwell Ford Service Center S I-35 Frontage Rd, Austin

Went to maxwell ford you buy a NEW mustang. And before I bought anything I told the salesman I wasn’t trying to pay over 40K and I wanted payments in the 500s. I ended up paying 43K for a 2020 mustang GT basic and was told I was gonna pay around 37K and car was set at 31K... things did not go well, I recommend you go somewhere else and do your research. I will not be coming back to this dealership ever again.

John Sullivan is my service advisor there and is great. Only shop that touches my Superduty

I took my car to get it checked and services on Tuesday; comes Friday and I can't say they did all they could to help me. Their service department has horrible customer service they tell you they will keep you updated but they don't!!! they told me that their techs was working on my car and that it will take them an 1hr to put my car back together and less then 5 min my car pulls up. All I can say thanks to Hunter and Matt for keeping my car for a week I have lost all faith to FORD.

Buyer Beware: Read all the reviews below. I also was subject to deceptive sales practices including unresponsive delay tactics and problems with misrepresented advertised internet pricing when trying to buy a new vehicle. I will buy from somewhere else.

Do not purchase a car or truck from this dealership, charge more than MSRP and treat you poorly. Many other Ford dealers in Austin so avoid Maxwell Ford..

Easy place to rest while waiting for service on your Ford at Maxwell!

Spent a $1000 for a tune up and my 2015 explorer is now running pourly when it was fine. Went from 20 miles per gallon to 12 . Took it back they couldnt find anything. Useless. Traveling and my range is now half of what it was 200 flipping miles. Might as well be driving an RV.

Wow...where do I begin? I dropped off my truck Saturday 11/14/20 for a scheduled appointment that I made online. My 2018 F150 began to have an engine rattle and I also noticed a corroded hose near the front axel. Both of these issues were noted on the online appointment. When I go to drop my truck off Saturday morning I was told Saturdays are usually reserved for typical services such as oil changes and that my truck would not be ready until Monday or Tuesday. Sure would have wished the online reservation portal would note this limitation, but fine I left my truck with the service department. I also sent pictures of the corroded hose directly to the service advisor. Here comes Monday 11/16/20...I call and was told my truck would be checked out tomorrow. I call back Tuesday 11/17/20 and I was told the truck would not be check out until Wednesday. I then call back Wednesday 11/18/20 and I am finally told my truck has been checked out. I was told the timing chain will need to be replaced and that the technician did not see the hose I asked for Maxwell Ford Service Center to check out. I reminded the service advisor I emailed him pictures and again described where the hose is located. He assured me the technician will check out the hose. I did not receive a call Thursday 11/19/20, but I followed up Friday 11/20/20. On Friday I was told there was one truck ahead of me to get the timing chain done and it looks like the truck won't be ready until Monday 11/23/20. Saturday 11/21/20 I received a call from the service advisor stating the service department found that my "oil was dirty" so provided a complementary oil change since my truck was with the service center for so long. The service advisor went on to say that the service department no longer hears the rattle believing the rattle was due to the "dirty oil" and suggest I pick up the truck to see if the problem was solved. I was agreeable as I had been without a vehicle for an entire week. While on this phone call with the service advisor I inquired if the corroded hose had been checked out. The service advisor assured me that the hose was taken care of. I go to pick up my truck, arrive home, and look underneath the engine bay...and what do I see? A corroded hose that was not fixed. Absolutely unacceptable. I have called the service advisor and the manager of the service center, but have only reached their voicemail boxes at this time. An entire week with my truck at the service center for only an oil change. No way I could recommend this place.

Awesome, Excellent, Fantastic !!! They treat you right and listen to your needs and concerns. New or quality used vehicles plus an outstanding service department.

Thanks for all your efforts in getting our custom F350 built through all the covid delays. Mind you they are understandable delays, gotta keep people safe. Special shout outs to Mayra and Ulises. Great work :)