Garden Savings Federal Credit Union Prospect St, Dover

I refinanced my Mercedes Benz with this bank through Credit Karma due to an appealing lower interest rate. My vehicle was involved in an accident and totalled in November of 2018. It is now July 2019, 7 months later, and despite my insurance company paying out for the totalled vehicle, I am still being billed monthly for a car I do not own. Garden Savings FCU sent back my insurance check that would clear my loan not ONCE, but TWICE. 7 months later and THOUSANDS of dollars out of my pockets for a destroyed vehicle, I am now paying EXTRA for an attorney to legally battle this smoke and mirrors establishment. The current collections manager, Mr. Michael Williams, who keeps returning my insurance pay off check, is doing everything in his power to squeeze money and interest out of me for a salvaged car. Mr. Williams has stooped so low to the point of barring any other collection officer from working with me to resolve this case. I contacted HR multiple times for help in this matter, and instead of supplying another representative to assist, they gave me the run around. I find it extremely wrong and unfair that I am forced to do business with any employee who is out to ruin my credit score and bill me for 7 extra months after my insurance has already paid out. I would have stuck with Santander and paid a higher interest rate if I knew I would be targeted and treated this unfairly by a "FCU". Shame on Credit Karma for suggesting this FCU to refinance with. 100% disappointed.

I have been with them since 1995. Never had any issues or problems.

Solid institution and offers very good services for its members, friendly staff..I recommend.