Fulton Bank Horseshoe Pike, Downingtown

This branch is a absolute joke. They have closed the lobby meaning unless you make an appointment you must use drive up. I generally only go to this location to get change for my job when I'm in a pinch. A simple thing like this ended up on multiple occasions taking well over 20 minutes. There is absolutely no excuse for that and there is NO reason you should have the lobby closed.

I do not recommend Fulton bank to anyone trying to open a checking account. I have been with this bank since I was 16 years old, I have NEVER had such a horrible experience. I was out on maternity leave for 3 months. (Unpaid) when I left for maternity leave my account had a positive balance. I do not have any bills taken out of this account. Today, I was trying to order my son some clothing for spring and summer, I went to checkout and my card was declined. I tried logging into my account and it was telling me that it was not active. I thought this was a mistake so I called Fulton bank, I was informed my account had been closed for a negative balance and inactivity. I tried explaining I was out on maternity leave and I was not being paid. The teller on the phone basically told me she couldn’t help and my only option was to pay them. I asked to speak to the branch manager and was told the same thing. I was NEVER aware my account had been closed until today. I was not told the account was being closed and I was never given a statement showing my account was negative. Horrible customer service.

Horrible experience with them. Have plenty of money in my account. But, their online banking system will not show you your account number. So, even if you call the branch, have an account statement, and check your online banking portal you can't get your full account number. Needed to pay a bill from this bank and was told by Pat, the manager, that she cannot give me that information. That's fine. I'll be withdrawing my money next week.

Criminally high overdraft fees that they charge you even if the money is simply in the wrong account (checking vs savings) would reccomend banking at a more trustworthy institution.

Conveniently located. Always helpful, very few clerical errors.

Really nice service and very helpful