Franny Yen - The Loan Story Saratoga Ave Suite 220 B, Santa Clara

I was introduced to Franny through another real estate agent friend of mine, and it has been a great pleasure to work with Franny and her team. They are professional, extremely responsive, and their guidance for the refinancing procedure was very clear every step of the way. Her team was able to give really competitive rates and close the transaction in a timely manner. I wholeheartedly recommend Franny and her team for refinancing transactions.

My loan agents, Franny her team, Ran, are very thoughtful, detail-orientated and responsible. Team provided a loan process timeline, so I was prepared and knowing the following steps. I feel secured and I am glad I chose The Loan Story to work with!

Franny has helped us a lot during our re-financing process. Actually, this is the 2nd times that we re-financing with Franny. Last time, it was on July '19. Franny has earned our trust and respect from the first time that we worked with her. Due to the COVID-19 shelter in place restriction, we won't able to work with Franny face-to-face at her office anymore. However, Franny always kept us updated for the status and progress. Franny is so dedicated, thoughtful, and patience with us. She played an excellent role as the communication bridge between Lender and us. Franny helped us to understood concerns the Lender has and what to do to eliminate these concerns. I will have no hesitation to refer my friends and colleagues to Franny if they will ever need a Loan agent to help them. Edward Chen

This is the second time we've worked with Franny and her team. They are very organized and walked us through the process and helped us restructure our mortgage to get the best rate.

Very professional, super fast in getting good deal on loan refinance. Highly recommend her.

Franny is the best! She is a professional when it comes to loans!