Stevens Creek Mazda Stevens Creek Blvd, San Jose

Stellar after sale customer service from John Downey! I had a couple of outstanding issues from a not-so-thruthful sales guy. As I wasn't getting anywhere trying to resolve them with him, I went back to the dealership to try and get a resolution. John went above and beyond to get the issues resolved very quickly, and communicated with me every step of the way. The receptionist was also very helpful in solving my other issue. I thank both again for their outstanding service, and they've earned Mazda Oak a loyal customer.

I had the most wonderful experience in Oak Tree Mazda recently. My new Mazda CX5 had a screw in the outer tread of rear wheel, so i drove in to oak tree Mazda at Stevens Creek. When I pulled into the service lane, was greeted by Maher by a big smile. He looked at the issue and we realized it needs a new tire. I was sad that with just a 100 miles, I was looking at a new tire which would cost at least 350$ with labor. Maher made a few calls and spoke with Ana, they came back and told me that they were going to do it free of charge just as a goodwill !!! Wow !! Then on Ana took over and provided the most professional Mazda customer experience. I waited in their lounge and had a coffee while they fixed the tire. Ana sent me frequent text messages on the status. In less than an our, I was back on the road with a brand new car and brand new tire free of charge ! Thanks a lot Ana and Maher, i will be back soon for service.

Extremely rude and impatient sales person who just kept making snide remarks. I don't know if he was having a bad day but he repeated the same rude tone the next day as well. Had to abruptly leave as it was too difficult to tolerate his BS. The reviews here make it seem like the dealership isn't bad, so I don't know if I just happened to bump into the wrong guy.

The best Customer service , they Owen them word. A big thanks to DiAngelo Jacquez , he was so nice and fast with the prosses. i love my car and i love Mazda . thanks again

Awesome place to buy car. Had issues at Elk Grove Mazda. Oak Tree Mazda was professional, gave correct information with no run around or wasting my time , kind, knew my needs and exceeded them. I drove all the way from Sacramento!!!! That's how great Shaun Kaefer was 😁😁🙏🙏 Excellent location, best team, SUPERIOR customer service.

I was looking for 2016 Mazda6 and came here for a test drive on weekend. Got a warm welcome from Bryan and he even got out of his way to refill the gas during our drive. He was very cool and easy to talk to without being pushy and arrogant. I came in, the following thursday to go over the quote. Scott patiently went through all the minute details and we finalized on the deal. They even worked beyond the closing time of 9pm to accomodate me and gave the best deal. I found Fremont Mazda reps too aggressive and were asking for extra $399 for navigation when it comes standard with Grand Touring at no additional cost. Overall my first car buying experience was very pleasant and I would definitely recommend Oak Tree Mazda for any future vehicle purchase. A big thank you to Bryan Carrillo, Scott Yeager and Ryan Brown for your time and help.

Well, by now we all know that Mazda cars drive the best (Zoom Zoom). However, I was comparing Mazda 3 to the new Civic 2016, and had a draw between the two cars. Oak tree mazda not only offered a better deal than most of the Honda dealers would have offered, but they also were more friendly and helping me select the car than selling it to me. They presented variety of options that dealership would offer with every car, but never forced me to buy them. The financing option with Mazda is little cumbersome and they are very stringent about financing.

Hey Nacho. Firstly, it was great to see you again. Missed seeing you and greatly miss the family. So...our experience visiting your store was amazing. Never before was it so easy to check out vehicles and purchase on the spot after our test drive. Within a few hours we were done. Needless to say we are so happy with our purchase. Thank you again for making our day. Hope to see you soon. Stay safe.

!! SCAM ALERT !! Be aware of this dealer, scammers all around at this place. Charged me 1300 for 90k service, obviously overpriced !! They don't display any pricing on the website for this exact reason so that ppl will show up and get shocked with the price for service. The person called Nolan, very nicely told me he will take of 10% of the final bill and when I showed up to pay, told me he waived charges for simple battery check. Told me it was 120 dollars for battery check and he waived it off to account for 10% off of total cost of 1500. I mean still 50 dollars off and I knew it doesn't take 100 dollars for battery check, so much scamming. Just didn't have energy to argue with this guy. Estimated me for other repair around 5k dollars. As if I am going to ever out myself in this store again. Total scammers, absolutely shocking ppl still come to this place to get charged 2-3 times more than hard working small stores. Pathetic !!

I had a great experience at Oak Tree Mazda. Frank the online sales manager helped me out and the service was really above and beyond. I felt like I had to leave some reviews on yelp and google because when I was researching dealerships, I found that there were some negative reviews and almost passed Oak Tree up. I am so glad I decided to go anyway because I had a completely different experience. I came in from out of town and Frank made the whole process of finding the right car as easy as possible. He didn't pressure me and really listened to what I was looking for. I couldn't be happier with my experience. Go check it out, and ask for Frank.