Audi Stevens Creek Stevens Creek Blvd, San Jose

This is the second new Audi we have purchased from Emane, and the 3rd from this dealership. I have purchased several dozen new cars over the years and no one else comes close to the level of service provided by Emane. Everything is stress free, no pressure, no games. He takes the time to make sure I'm well informed about the all of the features of the vehicle and is able to answer any and all questions. Upon delivery of the vehicle, it's obvious that he is a perfectionist...everything taken care of, everything perfect. Joe was once again great to work with. It's a tough job dealing on the money side of things, but Joe manages to pull it off with a high level of expertise, grace and good humor

I never find buying cars a pleasant...I ended up entering our Audi dealership because the salesman at the Infiniti dealership was so condescending...I was already defensive by the time I walked through your door. And then I met Sasha Volegov. Immediately I sensed his genuineness and his patience and I loved his personality. He knew his cars and addressed the cars benefits that were most important and relevant for me. I didn't really plan on buying an A6 that day, and yet I drove away with one. I will definitely be back.

The worst dealer experience I've ever had. When I got there this afternoon, nobody came to receive me. I waited there for 5 mins and still no one came. I had to go to one sales representative's door and asking for information about testing drive. Then I was put on a waiting list, and I was told the waiting could be anywhere between 5 mins to 50 mins. And the representative's attitude was indifferent, as if they don't care if I'd buy the car or not. I was not even provided water, and nobody told me where I can have a seat. I stood there for another 20 mins until I got the test drive. The driving experience was OK though. After the test drive, I waited for another 20 mins to get a representative, Tenzin Soepa, to take care of me for the price, and he was obviously in an intense argument with another customer before me and was in a bad temper. So he gave me a price, and I gave him the price I had in mind, and he pretty much said it's impossible to get my price, with the same indifferent attitude. He didn't even show that he want to have the negotiation with me, and I felt like if I want to buy the car I'd have to beg him. At that point I had been too disappointed by the service, so I left directly. I'm surprised by so many good reviews, so maybe I just got bad luck on a bad day.

I have owned nothing but Audi's during the past 10 years. I bought Q7 in 2008, during the process, I got associated with Vin Penugonde, who is till date my service advisor. I have to say that my perception about a service advisor changed upside down since I started to deal with Vin. He is very genuine and always puts customers concerns ahead of company's interests. He is so knowledgeable, I get answers to all my questions instantaneously. Never there was a response that let me check with the technician and get back to you. Always ahead in his game. I rather have to say, its because of Vin, I bought another Audi in the recent past. Although, most people say, go to a local repair shop once your car is bit old, I have to say that I prefer to go to Audi Stevenscreek for their expert service and guidance. Gives me and my family comfort and peace of mind, which is more important than cost savings.

Terrible! Made the appointment several weeks in advance and requested a loaner car. After doing all the paperwork, we were told we were 3rd on the list for a loaner and they had no idea how long we would have to wait. Really?? I never had this issue with Livermore Audi. I will drive to Livermore for better service.

Tony Newell and his entire team are truly exceptional professionals. Main reason why I have purchased multiple cars from this dealership, and plan to buy more in the future. Great cars, good value, even better customer service and attention to every detail. Thank you Tony and team!!!!

Very good service. Friendly staff. Free coffee and clean bathroom. Nice waiting area having TV and coffee machine. Parts and services are expensive. Got the tire quote from here and then called Costco for exactly same tire. Costco was 25 % cheaper so decided to get tire replaced at Costco.

Update - I removed a star because they forgot to turn off the "service due!" notice on the panel, and now I have to make the 1-1/2 drive back to SJ to have them remove it with a special key. More time and money spent for a simple inspection and oil change. However, the staff was really friendly.

My wife and I just purchased our fourth car here at Stevens Creek Audi and, as usual, the experience, service and result were unequalled. We were looking for a late model, low mileage used car and because of our prior experience leasing three Audi A4's from Stevens Creek Audi, we knew exactly where to go. Curtis and James Burnham spent nearly an hour asking us questions about our needs and identified two cars in inventory that would meet those needs. After test driving the two cars, Curtis and James discussed other options, including cars not in their inventory, because they wanted to do right by us. We decided on the 2012 Mercedes Benz GLK350, not only because of the car itself, but because of the financial deal that was put together. We got top dollar for our trade-in, and a great price, comparable to less attractive cars with more mileage in the same class. James made sure we were out the door with a clean, detailed, topped off car and went over every feature the car had so we understood everything. Again, hat's off to Stevens Creek Audi for a great deal and customer service!

I purchased my Audi 2013 Q7 CPO at Stevens Creek . Andrie Smith was exceptionally helpful in getting my deal done. He was very knowledgeable and guided me through the entire process. Great experience and I would recommend this dealer and Andrie to others.