Founders Federal Credit Union Gold Hill Rd, Fort Mill

They have always been nice, helpful and professional with me at this branch. Although, this branch isn't diversified they have never treated me different or unprofessional like the branches in Columbia and the customer service line,,,,,just horrible. The branches and the customer service line need more diversity.

Was going to open an account with them, first time inside this building. I don't know how things work. I stand around until two ladies passed by me and didn't payed attention to me. Then I sit down and wait for about 15 minutes. Then someone comes in and goes to a banker and she asks him did you sign in on the computer? He says no I don't know about that. At least someone should ask people that seem like they don't know what they're doing if they need help. Also can't bankers see who signs in?

Slowest Founders I have ever been to. Been in line outside going on 30 minutes and the line has moved maybe one car while the other line is steadily moving but I'm now locked in and cannot get out. I dont understand why were not being helped and our line has been at a standstill and the AC in my car is no longer even cold. It's nearly 100 degrees. The other line has been moving but the 2nd line whoever's is inside needs to retrain or figure out what the hell they're doing and maybe even gain some common sense. I'll never be back to the founders on Gold Hill Rd. I'll drive out of my way to go somewhere else.

I had heard good things from others who bank here and decided to stop by one afternoon and open an account at this location. Have to say that the two staff members I dealt with were very slow and unprofessional. There was hardly anyone there at the time I went and they had me wait almost 40 minutes before being seen. The first teller I spoke to seemed a bit annoyed with my questions about opening an account. Should have taken that as a precursor to what was to come. This bank hires a lot of clueless individuals. I have called and stopped by several times to ask questions or get some information and every time I am told to just go to the website. Why even have branches if you expect everyone to go online for everything? Will be looking for another credit union soon.

I have been with Founders since I was 15, and I have always had excellent service. The various departments are very helpful and went out of their way to expedite my needs. Not to mention my car loan is the lowest % I have ever seen. Despite now living in New England I will continue to bank with a founders.

I was with Founders for years until I lost my job in 2006 and was not able to pay back my loan. Since that time I have been with Family Trust and I will advise anyone that is with Founders to stay with them. Whenever I needed any assistance no matter what Founders was there. Their Customer Service, knowledge, helpfulness and all around willingness to help people goes above and beyond your normal banking experience. Founders treat you like family and you are in good hands with them. Anyone that has ever dealt with both Family Trust and Founders will agree that Founders is the best!!

I have banked with Family Trust for many years now. I have always been impressed with their excellent customer service. It's always nice to go in and they know you by name. What a great family atmosphere. Any time I get a chance I will let others that are looking for a bank know to go see them. I am a firm believer in keeping business in the community. Way to go FTCU!!!!!

Extremely slow for all member and loan services. Expect to spend at least 30 min no matter the time of day. They are understaffed for peak and off peak times. The staff is good at their jobs if you have the time to wait around.

Very helpful, hours are kinda rough sometimes.

Been my go to bank for 20 years!!!