RoundPoint Mortgage Servicing Corporation Wrenplace Rd, Fort Mill

I love RoundPoint's servicing department. All reps are friendly and helpful! Customer service is local US based so there are no language barrier issues. Great company to work with.

Dawn Rei Insurance Claim Service Specialist Been the best with her excellent customer service, he helped me more than anybody else, I don't usually write reviews, but her great help encourages me to write this.

I would like to know why there is such a huge discrepancy between the Zillow reviews (4.5/5) and the google reviews (2.3/5). My experience was more in line with the google reviews, and I suspect that the 2.3/5 is the unbiased estimate of Roundpoint's actual performance. That is to say, the process was pretty horrendous for me (e.g., repeatedly asking for redundant paperwork, not returning calls to me or my real estate agent, the person in charge of my loan even went on vacation across the closing date). I was vigilant in jumping through all the hoops that they created and I eventually closed on my loan. However, I would not recommend this company to anyone. In fact, I honestly suspect unfair business practices as do many others (see google reviews). After an initial rate lock, if the rates go up, I believe that it is in interests of the company to have you back out and start over at a higher rate. In my case, they seemed to be doing everything in their power to make this happen. I sincerely hope that the government is investigating these companies to keep them honest. It would be well worth our tax money to shut down such dishonest companies. After the process was complete there was no review process and then I received an email thanking me for submitting feedback and saying that they were glad my experience was positive. I emailed back to say that I did not submit any such feedback and they said that they would look into it. However, I never did receive a survey to report my experiences and the whole process suggested strongly that they were manipulating any official feedback from customers (perhaps because regulators have access to this information).

RoundPoint has been very understanding and helpful during the loss of my job during covid. The process was very easy and made the process 100% stress free.

The good: RoundPoint gets business due to low rates and no fees. To this end, they held up their end of the bargain with a competitive rate and some money towards closing, which surprised my realtor. However, I had to remind myself of the low cost through the duration of my experience because things went so poorly. The Bad Issue 1) Initially, I saw on Zillow that I qualified for a 4.25% rate for a 30 year fixed. In my initial conversation with RP, they confirmed this. After the pre-qualification, I was told that I was getting 4.375%, but that was a non-issue as they could fix it before closing. I was later told that I couldn't adjust the rate unless it shifted more for some internal reasons they had. While small, I felt as though this was a bait and switch. The Ugly Issue 2) The level of customer support I received was simply awful. All was going OK with my loan officer until he stopped returning my emails and phone calls. This continued for 3 days until I called the corporate phone line and learned that he was no longer with the company. No one had taken the time to let me know. After this, I learned that my loan had gone to underwriting. The communication I had with the processor was strained at best. For a long time, I couldn't get a hold of her to clarify what documents she needed and what could have been a two day process turned into a two week process. Overall, the disorganization of the company is apparent. Overall, I hope the pains in getting the loan through RoundPoint is worth the low rate they gave me.

I had a check they needed to endorse and return to me but they needed insurance paperwork to process it. I sent them everything I had but it was not enough. All that needed to be done was for them to reach out to my insurance company and ask for what they needed. They did not do that! I had to go between the 2 until we figured it out. How hard is it for one company to call the other?! The customer is no longer important and the lack of problem-solving skills is pitiful.

My experience with RoundPoint was positive. I initially went through Lending Tree for a refinance and got several offers. When I examined all the offers, Quicken Loans and RoundPoint were the front runners. I'm a veteran and considered a VA Loan. Had I gone with a VA Loan, I most likely would have gone with Quicken but working with my loan officer (Brent) at RoundPoint, we were able to meet all my refinance goals with a conventional loan. Eliminating PMI was my primary goal and Brent gave me several options to meet this goal. Pro's 1. Roundpoint had the lowest interest rate. I was able to move from a 30 year to a 15 year loan and I still dropped $100 off my monthly payment! Granted, most of the savings came from dropping PMI but I was still very pleased with the end result. They also had low closing costs. All the costs seemed legit and they didn't nickel and dime me. If I remember correctly, they waived the origination fee. Closing cost in total were around 2.5K which I though was reasonable. 2. My loan officer, Brent was very helpful and knowledgeable. He stayed in contact through the whole process and would respond to my emails if I had questions. 3. They haven't sold my loan. I prefer to stay with one institution and after 6 months, RoundPoint hasn't sold the loan. My last loan was sold 3 times and every time there is a process of resetting up the account, payment etc. Con's 1. One inevitable con in doing a refinance online is having to provide documentation and worrying about if your information is secure. I will say everything was uploaded through secure sites and I felt my information was handled securely. Fortunately, I have access to a document scanner which assisted greatly. 2. The loan took a bit longer than anticipated but only by a couple weeks. I wasn't in a rush so I didn't pressure them to move any faster. 3. Roundpoint has a very basic website. It is very easy to navigate and has the information that you would need but it does not have a way to pay online. In summary, I feel I made the right decision in going with RoundPoint. I noticed the rating was very low on Google and that average rating did not reflect my experience.

We refinanced last year. Shortly afterward the mortgage was sold to these clowns! The absolute worst company I have ever dealt with! Horrible customer service,no one who speaks so you can understand them transferred to several people ! No communication whatsoever!! Unbelievable and then when we finally refinanced with someone else ,honestly because we just refused to deal with them anymore, the payoff was all screwed up who the H pulls the following months payment out of a payoff that was good through a certain day UNBELIEVABLE tried to say it wasn't paid off totally after everything was said and done wow!! If you hear this place mentioned run don't walk do not deal with them .They don't deserve EVEN ONE STAR the only reason they got that is because it won't post without it lol l😂 Okay now I've read through some of the reviews I agree they don't deserve one star same thing my insurance was paid for the year the company that sold the mortgage to these idiots apparently didn't note we were not to be escrowed or they didn't care, but they went on and sent a check out and raised our mortgage by over 200 dollars ! Hours on the phone trying to get it straight it was the most aggravating process and it never did get fixed even after the insurance company sent them the money back I'm telling you donot deal with these idiots and keep your sanity ! I can't understand how they are even still in business!!

We could not be happier with RoundPoint, they did our first mortgage, they followed through and I have to say they did wonderful every step of the way. We struggled to find someone that would give us a mortgage but they came through. It was a lot of paperwork, it did take time, but they told us up front that it would. Then 8 months later I recieved and email from Mackenzie offering to refi and get our interest rates down! I really made it tough for her, I sent her lots of questions, and she jumped through the hoops without missing a beat! We managed to close sooner than expected and half the cost they orginally quoted.

I received prompt, professional and courteous service! Thank you!