First National Bank Texas Trimmier Rd, Killeen

This bank invests most of its resources in acquiring new customers and very little in keeping them, so that when you have a problem and need help there is no one to answer the phone once you get past the directory department.

Came in to make a deposit and gave Gene my old membership card. He asked if I wanted a new card. I said sure I'd appreciate it. Not only did he give me a new card but Gene laminated it for me. Been to many First National Bank locations in the area and Gene is the only employee to ask if I needed a replacement card. Gene is a great asset and a very polite and professional young man. First National Bank is lucky to have Gene as a employee! Thank you again Gene!

I love this bank. Many complain about fees, but you are given the fee policy when you sign up. The fees are no different than any other bank, the customer service is outstanding, the smart phone app and internet make it very accesible, and I love that there are lots of locations. I recommend them, but as with ANY banking institution, be wise with your money and I'm sure your experience will be as terrific as mine.

You can't deposit cash after hours through their ATM. What's up with that. Come on !st Nat'l, upgrade your ATM's. Or is it that you don't want to because you are making too much money with overdraft fees. If someone can't put the money in at night then the next day they are in overdraft. Cha ching, Cha ching. GREED

The only thing their ATM machine is good for is checking our balance or withdrawing money. I am sorry but I would like to be able to deposit through that ATM. It is hard for me to get to the bank to do actual face to face banking.

I have to stay in motel while water damage is being taken care of in apartment. I went to branch inside HEB + on Trimmier to get quarters for laundry at motel. Since I don’t have an account with them, they wouldn’t do exchange $ for quarters. Guess I can cross off one more bank I won’t transfer to since the move from Austin

Authentication system is completely broken. Unable to get to my account. Tried to get a password using the email method and the text message method - neither works. Tried to call support - 58 minutes expected hold time - gave up.

I like this bank. Everyone is very helpful. Customer service is A+. Thanks to the Manager and everyone.

I like this bank I have been a customer since 1980. I have seen many changes. I hope they will continue moving forward with new changes.

Very poor internet service. You called and the line is always engage. You wait for the longest time and no one answers your call