Bank of America (with Drive-thru services) Trimmier Rd, Killeen

Worst bank location ever. Most banks I go to have at least 3 tellers. This one, you're lucky if you have 2 tellers working with the line going to the entrance.

There was like four bank reps sitting behind desks, but only one was actually seeing clients. I dont understand it, the business of customers with bank accounts should take precedence over everything else, but this was not the case.

No one ever answers the phone at this bank i called for hours all day eve waitied until 9 am next morning no one answers. it is horrible customer service. I have 5 days sraight that passed and no one assist me as yet this branch might as well be close thinking baout bank else where

Not helpful third trip into the bank to close late husbands acount I have submitted all paperwork twice still can't get the funds an close acount. Worst bank ever do not open acount here

Worst bank I have ever done business with. Wait forever in line and one department has no idea what another does. Lots of misinformation.

Never enough help, be prepared to be there 15-20 mins longer than expected. Always 2 cashier's inside and one in the drive- Thur... Need to hire more help

NO way of doing business with these people, always rude, no anything about any transaction you want to make. Poor customer service. always a nightmare going to this bank no matter you want to get done.

Long wait time, teller line & drive thru seriously understaffed , tellers rarely acknowledge the people waiting in line. Must not have a legitimate manager on site.

Worst customer service! Rude, rude, rude. Does not care about customers at all. Take your business where you won't be treated like a waste of their time. How many poor ratings does a place need before someone does something about it? This place needs to be closed down, it's a bad joke.

I literally waited more than 10 minutes for they to open and they never did. People were lined up outside the door and they all had to leave because they never opened the door for us.