First Horizon Bank Goodman Rd, Southaven

This used to be a good location. These days, expect long lines and long waits. I've been with this bank for 20+ years and have never had any issues until a couple years back. I keep waiting for them to get their act together. For now, I have to drive 30 minutes out of my way to the Olive Branch bank for quick, efficient service.

I have been with this bank for 40 years. No problems. Now the ATM is always down. Cannot deposit or withdrawal my money. Cannot get to the bank before 4:00 as i work. Today is Friday 6/3/22. Got there 5:55. ATM out of order as usual!!! They closed the doors early and wouldnt let me in. What's happened???

The teller was very nice to help me out with my banking transaction by cashing a check for me. However, I did not count my money and did not realize until a little later I was shorted $30. As I’d left the bank already there was nothing I could do. I chalk it up a lousy lesson to learn.

I have been coming to this very location since I opened my first bank account. I have had the privilege to watch this branch evolve over time. The thing that I loved about FIRST TENNESSEE staff was that everyone was personable, they knew your name, they made conversation with you about your day, they completed task with precision, and you knew when you walked into the bank you were going to leave with a smile on your face. Now and days there has not only been a name change to First HORIZON, but also a staff change for the worst! Due to covid everyone must use the drive-thru. I went there to request a letter from the bank with my name, address, and account information. The first young lady gave me an employee direct deposit form; I explained to her again what information I was requesting. She called another young lady over to help. The second young lady proceeded to tell me that was the only thing they could give me for direct deposit unless I ordered checks. I then explained again what I needed. Both young ladies continued to tell me that a employee direct deposit form was all I needed. As an unsatisfied customer I requested a branch manager. If the military taught me anything it’s how to patiently wait. I waited another thirteen minutes for a branch supervisor to come to the window and she asked, “How may I help you?” I asked if the other two young ladies explained what I was requesting and she started to tell me the same thing about the form they already gave me. I again explained that I need a LETTER from the BANK with my NAME, ADDRESS, and ACCOUNT information. I let her know that the employee direct deposit form was for someone to fill out themselves and give to their job, and that is not at all what I needed nor requested. After being serviced at the window for a total of forty-three minutes; I was finally given a piece of paper with the information that I was requesting. I was not only disappointed in the time it took for a letter but also in the fact of the staff not listening to what I was requesting.

The team at the Southaven location is very professional with smiles and the southern hospitality and politeness that is nonexistent at other FH branches. I'm a collector and have visited a LOT of locations. Some are even rude to their customers! When did that become acceptable?? Now I only use the ATMs at other branches...when they're working 😆

Maggie Reynolds is a marvel! I was buying a house in GA and she turned into a pretzel to help me reach my goal! I’ll never forget that kind of small town service in a big city world of finance.

The tellers were courteous and fast.

Great staff. They are the best.