Wells Fargo Bank Goodman Rd, Southaven

I love this bank which there no Well Fargo bank were I live and I don't mind driving 2 hour to go get my money out of the ATM. I sometimes goes to the one in Alabama but I prefer Southaven Well Fargo Bank which they will speak when you enter through the door and with a smile which that make me feel safe and comfortable about travel 2 hour to this bank and I advised anyone to get you account there because nothing will never go wrong with this bank and Well Fargo Bank is awesome and it's great👍

Garbage bank. I tried to allow my child to use the restroom. Was met at the door like a criminal and told they don’t have a public restroom. I said I’m not public, I’m a customer here. I was told they don’t have a public restroom due to “Covid”. Ok, it’s been two years. Stop using Covid as an excuse for horrible customer service. In addition, when I returned to withdraw my money, the manager, with a smile, asked if he could help me close my accounts. You would think they value their customers more than that. Apparently not. I’ll be switching banks immediately.

The women are very messy and unprofessional!!! horrible customer service !nobody speaks to you they just stare.

Had an excellent experience on today! when I first arrive I was greeted by a nice manager and informed him i wanted to apply for a personal loan, the manager informed me he would get someone to help me, I waited less than 5 minutes and was greeted by another sweet person, very professional which blow my mind because now of days it’s really hard to find good customer service! I had the pleasure of meeting Kristan Lennix a really nice person she ask me for my information and in between she ask me about my engagement and wish me a Happy Birthday. I did get approve for my personal loan and I had great customer service I decide to switch banks and only bank with Wells Fargo!

Went to this branch to use their notary public service because this is my bank and that is a service I get here as part of being a customer. Got there at 3:50pm and was told the notary lady was with someone. So I wait. And wait. And wait. Finally another woman comes up to me and says the notary lady will be tied up for a while more yet. Sorry! This is 4:28pm and they are closing now of course. They could have done a couple things. One suggestion is that they have her take a 5 min break in what was obviously a long process and take care of what would be a quick and easy notary job. OR someone could have told me that she was not going to get to me before they close 30 mins ago! So I ended up going to a UPS store costing me $18. Just not good customer service.

Lets start by adding they don’t even answer their phone. That’s the 1st problem. They NEVER pick up their phones and they are soooo slow and unprofessional. This branch needs to be closed down. I have a lot of family who banked here but they closed their accounts. This branch is just aweful.10 years with a trash bank. I hate it!

The ATM’s are always down. Also, I understand the drive thru line is longer because of limited availability on the inside but it is ridiculous that nothing is done to regulate the line. People get in the “ATM ONLY” line and then jump over in the other lanes in front of people that people have BEEN waiting for Drive-thru service. Something should be done to help regulate this

Slow slow slow. I came to deposit $100 in the drive thru no other cars there but mine and it took them 15 minutes I’m changing banks , just awfully slow

There is one lady who is normally at the widow, beautiful brown skin, she is always extremely professional and polite. I love when she is at the window. The absolute best and very accommodating and speedy.

I asked if the Lady if she spoke spanish. Never got a confirmation of yes or no. I asked again and was completely ignored. Was not very nice, I thought she would be in a good mood since it is the holiday season. If you are going to rush people out of the bank AT LEAST BE NICE. This sucks since I am visiting from out of town.