First Convenience Bank Market Pl Blvd, Irving

I have been with this bank since 2014 . Great bank till Maria Limon the manager showed up. I am in the vending business with lots of change. 3 out of the last 4 times I have came to deposit change the change machine has been full or marked as needing repair. Funny how after Maria watched my employee carry a heavy bag of change away from the bank. Once she was out of sight Maria said oh do you need to dump change? She said she could remove the down for repair sign. What does that tell you? ? Before Maria every employee was trained to clear coin jams and change the bags when full. Since Maria started she has one person caring for the change machine so it down more than ever. The daily limit is $250 per day. Ever manager before Maria has allowed vendors to go over $250 per day because of the amount of change we produce. This call is strictly up to the manager. She has showed us her power. She has turned this bank into 1st Inconvenience Bank. This goes without saying the bank does not want customers with change. I am one of a few vendors she has done this to. Some how Maria can't seem to keep employees. Wonder why ?............... Here we go again. I brought a bag of change to the bank earlier this week. The change machine says it is out of order and as a has the lock on it at noon. As I am holding this heavy bag change Maria ask do you need to cash in some change? Maybe I should say no I just carry it around for exercise. She said she would take the lock off. At this point I informed her that the machine had a problem from the day before. It took a while to clear the jammed coin due to new employees. After the jam was cleared she sarcastically told me how I need to inform her when there was a problem with the machine. Excuse me I do not work for the bank.... was not there the day before nor do I sit 6' from the machine. 6/5/21 The change machine is rejecting a large percentage of the change. Due to probably being filthy as well as needing to be serviced.. I brought that to their attention a week ago. And nothing has been done. The manager just sits and watches a customers dig their changed out of the reject bin And put it back in the feed bin on the top over and over and over and over. That's more great customer service.

We won't be going to this location again!! I waited 15 minutes in line while 1 of the 4 teller's was actually working. Finally had my turn with my fiance's card in hand, tried to deposit money and she told me that I wasn't an authorized user and therefore she couldn't deposit money (even though he made me an authorized user when he set up the account 🙄). I have never been told I couldn't deposit money into someone's account without their account number. Plus she had the account information right in front of her. When I told her that she could still deposit it she pointed out how she was the manager and couldn't do that. Worst customer service!!!!!

Great staff! HORRIBLE BUSINESS!!!! If you like to keep your hard earned money in your pocket and not have to be charged $100 in outrageous, ridiculous fees for absolutely NOTHING! Then please go to any other bank then First Convenience Bank! This is by far one of the worst banks!

Best customer service ever. They really care about the customer. The manager, Maria goes above and beyond to help the customer. Definitely better than those large banks.

Went to this location yesterday. I wanted to close one checking account & open another, transfer money from checking to savings, & deposit a check. EVERY BRANCH IS SLOWER THAN MOLASSES. But, this was a nightmare. After finally getting it done, I wasn't told that I needed to order checks IN PERSON for the new checking!! The person "helping" me would talk over me when I tried to ask a question , but she was answering what she assumed I was asking because she interrupted instead of listening. Then, she got upset with me when I asked, "Will you let me talk?" Now, I will have to go back to order the checks.

They were closed early for bad weather and still helped me finish a deposit.

Good people and great service. However convenice bank is a title. The convenience is for them (the bank) not the customer. There is nothing convenient about parking in all kind of weather conditions to go inside to stand in line to make transactions. There is not ever a drive through for convenience and protection from bad weather. And no ATM'S outside of their locations.

Calling the federal reserve on this bank. Locks up your money when you need it and calls it updating there system. Really you got to update it every day and lock people out of their accounts.

Switched banks after my time in the military .... They have too many fees and money dissapears from your account all the time , 2 dollars here , 5 dollars there . This bank is a scam don't do business with them unless you like giving away your money .

OMG. PLEASE PLEASE PLEASE JUST DONT! I MEAN IF YOU ARE FINANCIALLY UNSTABLE, THEY WILL FORSURE SEE TO MAKE IT WORSE! I MEAN WE PAID MORE IN OVER DRAFT CHARGES FOR THEIR ATM CHARGES THAN WE ACTUALLY RECEIVED MONEY! THEY HAVE AN ANSWER FOR EVERYTHING SO DON'T BOTHER TO CALL & COMPLAIN. TRY 2 GET YOU TO SIGN LOANS SO THEY CAN CHARGE YOU EVEN MORE! SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM! HAHA $1 TO SIGN UP WILL COST YOU THOUSANDS IN LESS THAN MONTHS!