Mr. Cooper Cypress Waters Blvd, Coppell

The worse mortgage company that we have ever seen or dealt with. Surely might be easy to get in and get approved, but once you try working with them (customer service) it is the most unethical and worse company that we have ever dealt with. Examples: holding checks from insurance company for MONTHS, poor customer service, etc.

I am dealing with my elderly mothers account at Nationstar Mortgage and when I called today I spoke with Undrea W. She was very kind, courteous and answered all my questions in a very friendly manner. It is very hard dealing with the fact that on most days, my mother is not the person she used to be. However, dealing with nice people like Undrea make is much easier.

There is no way the reviews for this company are real. I dont believe they have a 4.0 because they dont even provide 4 star service. This literally is one of the top 5 worst companies walmarts services are better than them. No one seems to know where my $1500 payment went after my previous crapy mortage company went bankrupt. This company has the worst service seek other companies dont get stuck with them for the next 30 years. They seem to hire people that just answer the phone and are good at transferring you around. STAY AWAY GO ELSE WHERE!

I had questions about my account and Robert was more than willing to help me figure everything out. He never made me feel like it was a bother, and was extremely helpful. I am very happy with Nationstar and would recommend them to everyone I know. Great job Nationstar!!

Worst Mortgage Company I have ever dealt with! Bad customer service! Will not do any kind of payment plans. Cancelled my Homeowner's Insurance FOR NO REASON!!!! RIDICULOUS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Wish we still had Bank of America, they are WONDERFUL. NATIONSTAR = THE WORST

Very poor communication from their loan officers. I wouldn't recommend nationstar mortgage. I got a mortgage with pacific union at 3.25% after they denied my application . No clear reason for denial was communicated.

I cannot say enough good things about Catherine Cooper & Nikki Nguyen!! From the very first phone call, throughout the entire process & the closing of the loan, these two ladies were nothing but kind, professional & totally on top of everything!! I have had a few loans in my lifetime & this by far was the greatest experience of them all! Thank you ladies! Sincerely, Laura Buffington

I had the pleasure of working with Ronnie Friedman and Kelly Markham. These women were helpful, patient, went above & beyond and closed my refi quickly with me saving money. My son & I are so appreciative for their help & efficiency! Would definitely work with both women again in the future!

Mortgage assumed by Mr Cooper. When I called in for an issue I have, I was told what to expect, I was told what I needed to do, and was told how I can get information. That was it. The person did not want to listen to me or even my complaint and what my question was. So I finished and hope over the next thirty years I don't have to call in.

Stay AWAY from this company. They charge you a $10 fee if pay your mortgage after the 9th of the month and call it a processing fee, when in actuality they penalize you. Where is the grace period? Oh there isn't one with Nationstar Mortgage. Linda TX