Fifth Third Bank & ATM N University Dr, Pembroke Pines

What kind of bank doesn’t allow a customer to speak with its staff? I’ve called twice, no one picks up and I can’t leave a message…I’m directed to request an appointment through an app🤦🏾‍♀️😩

Arrived at 4:00 to open an account. Bank closes at 5. The banker was with a couple who were opening an account. The teller Gerardo told me and my husband that there won’t be enough time to open an account. This isn’t last call at a bar. Clearly, 5/3 wants to compete with larger chains but put in 1/3 of the effort. Work on your customer service skills. Currently still at the bank, waiting to see if the one personal banker decides to open an account for us before the bank closes. Wondering why I am even considering putting my money in this bank, 2/3 chance I’ll leave before 5:00. Update, left at 4:40, never considering this poor excuse for a bank again. I’ll leave my money at Chase.

Thieves! Stole my cash after counting the amount and no one has investigated!!!! Crooks! I filled with the BBB and will be taking action!

Horrible experience!!! Horrible experience with the staff managers. I came to open an account with one of my friends. The attendant did not even show the courtesy to offer a chair when one of us had to stand. He could have easily pulled a chair from the other room. We were unable to open the account due to some restrictions, but the way it was communicated was also not in a nice manner. Would never recommend this bank to anyone. Please go for some reputed banks for a seamless experience.

Great bank ! I have a loan for my car and good service

I was sitting waiting for 20 minutes to get help from a banker. The bank was empty. One banker was occupied with a client while another wasn’t. He seen me come in and continued to sit at his desk. First 10 minutes he sat there. The greeter went to him to help me and he acted like he was busy and got on the phone. Then the next 10 minutes he was off and STILL SAT THERE. Terrible. I usually bank with major banks but decided to give this one a try because of the 250 offer. Glad i didn’t. I wouldnt feel safe leaving my money here. Save your self the time and go to major banks with more employees WHO ACTUALLY WANT TO HELP.

I am not reviewing this branch. Their mortgage system online and thier protocols are a disaster. I never dealt with something like that with many other banks.

Over the weekend of November 9 through 10, 2019, thieves stole my identity and I went to my branch Fifth Third on November 12, 2019 and requested a new debit card. Before the card even arrived, the thieves purloined the new debit card electronically and went through this bank on November 15, 2019, to steal $800.00. I tried to report fraudulent activity on my account on November 10, 2019, but because it was a Sunday, I couldn't get a human to respond and the automatic voicemail told me to wait till the next business day! And Monday was Veterans Day.

Don't get a 53 credit card. The automatic billing doesn't work most of the time and they will charge you late fees when your payment doesn't go through. Also, their computer always miscalculates my minimum payment and magically I get a late payment fee because they say I didn't pay in full. Question, how the hell does my minimum payment go up if I didn't spend any money on the card in the last 3 months? 53 bank is a joke, save yourself the headache and go with another bank.

This place is a joke. Louis I. The bank manager Is useless and extremely off putting. There's no way that they can possibly compete with a larger chain. Not with the bogus customer service they offer.