Fifth Third Bank & ATM W Roosevelt Blvd, Monroe

Have been to this location 5 times, twice with an appointment. Instead of CS Reps and managers seeing what we need, they ASSUME its for an issue beyond their control and blow off the meetings with NO phone call or cancellation. No one takes the blame, but says the meeting was not scheduled, even though I scheduled one in person and one by phone. We show up, EVERY TIME, from a 40-min drive and no one's there for our scheduled meeting. BAD BUSINESS! Never dealt with a bank that makes this many mistakes...Feels like its ON PURPOSE.

This bank is the worst bank to work with. I had a business checking with them and if you ever have a negative balance they charge a 'daily' reversed fee of $8.95; which adds up if you are not aware of it. On top of that they have collection fees that can range of $18.00 a month on top of their $14.00 service fee. This bank is the worst bank to be associated with. I will never ever be their customer again. Ever!

I like this bank.. the only issue I have is they don't answer their phone. I've called today 6 xs and noone will answer But other than that I think their friendly and patient.. Very professional. I do wish y'all would answer when someone needs to talk directly to you bc your my bank.

I'm I the only one who gets treated like garbage when I go into this one branch??? 4th time I have been treated like a total outcast when I ask what's going on with my own money.... Everything is peaches and cream when you open up an account but any issues you are not important and they don't care!!

Overall the people there are nice. Their computers mess up sometimes but that's not their fault.

Employees are always courteous and ready to help. Overall Great customer service.