Bank of America (with Drive-thru ATM) Dickerson Blvd, Monroe

The customer service at this branch is above and beyond that of any other bank. We did not have an appointment scheduled but needed to send a wire transfer for a home purchase and they went above and beyond to accommodate us. Jane is an exceptionally nice person and did not make us feel rushed or like a nuisance at all!

Bank of America in general has a long history of stealing peoples money. My mom made a deposit of $330, 1 $150 check and $180 cash. 2 days later there was a debit adjustment for $30 on her acct bc there was a shortage in cash that she deposited. Mind you my mom counted it twice and the TELLER counted once by hand and once thru the machine and never said ANYTHING about it only being $150 (because when my mom handed her the cash she told the teller it was $180, the teller never said “I’m sorry this is only $150” or anything of that sort) and the deposit slip my Mom was given by the teller said $330 NOT $300 like the bank claims. We called BOA twice and both times a claim was opened and closed within 2 days. We talked to the branch manager here and they insisted it was only $150 that was deposited and not $180 AND THEN to make matters worse the branch manager and another associate were in the office next to my mom saying that “she needs to get over it, it’s only $30, we’re not doing anything for her etc”. My parents work very hard for their money, I don’t care if it’s only $1 or $30 or $100, you should never tell a customer to just “get over it” or even talk about them like that.

B0A is the worst bank I have ever encountered. They did away with drive up tellers to put in teller assist. Then they did away with teller assist. They only have 1 maybe 2 tellers that are actually taking customers so you have to stand in line forever just to make a deposit with checks. The only reason i go here is because my employer banks with them for our residents. The tellers certainly aren't as professional as when I was in banking. Smacking gum when they wait on you, or drinking their drink. I don't like going to this bank.

Every bank I’ve been at were able to answer my questions and do what I needed, and the branch in Monroe is no exception: polite, knowledgeable, never got a rude or disrespectful response (I’m a immigrant with obvious accent). They are usually busy, most of the times two tellers and two people in the back for account questions or whatever else they do. Open even during COVID, other branches are closed so that’s why the lines are a bit long: 10-15 people last time I was there(20-30min wait), but again, COVID, limited capacity inside so... not their fault.

Called BOA repeatedly last week. No one ever answers the phone and there is no way to leave a message. Since the site refers you to the website, I did that and scheduled an appointment. I received a confirmation email. I go to the appointment and the branch is a madhouse. I go in along with another couple. They seemed very confused about who has an appointment. I show Mr. Downing the email. He says he has no idea how I got the appointment but its been cancelled because they cannot help me. He offers to escalate it. I said please do. I seriously doubt I ever hear from them. Is this really how a premier bank in America operates. I highly recommend you never use this bank. Smaller banks do not treat customers this way.

Security guard tried to force me to wear a mask. When I told him no thank you he followed me to my car yelling " What are you going to do when the mask mandate comes here " well there isn't one now!

It's a crying shame that the only Bank of America Branch in Monroe is closed until Thursday morning so I suppose it's time to find another bank that truly cares about their customers and that have normal business hours (after banking with them for 50 years).

I walked in knowing that a bank HAS to cash savings bonds for anyone, even a person who does not hold an account, for up to $1,000. I asked the woman at the counter to check when she refused because I'd looked up the law and she still insisted she was correct, her "computer" said so. I asked her to please double check, maybe with a manager. She said "that's what I just did". Will never give my business to BofA.

Is Bank of America stole my my property when I owed less than $40000 they sold it for $240000 $1000 Bank of America rob demerica everybody needs to remember this corporation is one of the nastiest in the United States of America they're not about truth they're not about Justice and they're not about helping people they're about helping themselves making as much money as they possibly can offer every single individual and also robbed the it's and also robbing the United States with their lies in Is they double got paid twice on my house that's on my house and they lied to me saying that if I would clean the house up they'd give me $3000 from my keys I did I cleaned it up cost me more than 3000 to do that they didn't give me a Just remember Bank of America's a bunch of crooks and if .

Made my mother in law wait over 30 minutes in line on a Saturday only to tell her they can’t cash a check I wrote her with both her and her husband’s name on it, even though both their names are on the account, just because he wasn’t with her. They have been banking with Bank of America for over 20 years.