Fidelity Bank - Twin Lakes N Amidon Ave, Wichita

I was having issues with a credit card payment and online banking and i kept getting sent back and forth in between different different banks because no one had “access” to the online credentials and no one could help me. although it wasn’t my first choice due to the pandemic i decided to go personally and Edia Gonzalez was able to fix everything for me after i spent 20 minutes going back and forth. she was very thorough and so helpful. we need more people like her at every branch!! 🙂

i got a call about my loan being renewed and i’ve had so much going on i didn’t have time to go into a branch and renewed it. called twin lakes and Daniel Vasquez the senior banker was so understanding, fast and provided such great service! thank you daniel you’re doing amazing at your job.

Fidelity has sponsored Susan's Kids. Susan's Kids is an organization that helps find foster children forever homes. Thank you so much for sponsoring them! Your kindness and compassion has earned our business and we will be telling others to do business with you. God bless you :)

If I could give zero stars I would. How u going to have hours posting closing at 6 and get here at 5:30 and they are closed. This why I do not like bank . They want your money but can't accommodate people.

I've never had a problem here. The drive through system works well. Much different than before the updates.

The staff is always very friendly and helpful. I love this location because it is never crowded.

Very nice customer service, they most likely always talk to you while they are completing the task you have given them.

Older lady here with glasses is rude. Avoid her and talk to one of the other nice people there.

It was on the way from work. good riding distance