Southwest National Bank Woodrow St, Wichita

The worst company ever! They do not care about their customers and are a hundred percent out to scam you. Please save yourself a do not deal with these people. I would garentee the 5 star reviews are from employees friends or family members of employees. They literally do not care about they're customer whatsoever.

My bank account was compromised twice with Southwest. Both times the staff was not helpful, the first time I was told it was my fault because the money was charged to AirBnb and I must've charged it myself, even though you could clearly see the charge came from South Korea. The second time I was on hold with the fraud department for over an hour before I was told to go into a branch to file a dispute, but I would not be able to do so for 5 days, and it will take up to 90 days to get my funds back. Seriously, how does this happen twice? Terrible security and customer service. I've been with Southwest a long time, and I've been treated very poorly.

Scott Green, a loan officer is one of the most disrespectful individuals I’ve ever dealt with. He needs to be fired. Calls me to speak about my car loan, asks his questions and before I can even get a word out to ask mine he “thanks me for my candor” and immediately hangs up. Had to call back and when I tell him it’s was very disrespectful for him to have just hung up on me he says “I said thank you”, like that was supposed to justify his rudeness. During the conversation he is speaking down to me as if he is above me, gives me attitude, speaking over me, and at one point called me a “bad customer”. Apparently in Mr. Greens mind, he can act and speak to anyone anyway he feels if he deems them a bad customer. I’m quite positive he speaks to people like this often. Such an awesome individual you have representing your business!

Be aware of the loan department and their scandals. I've tried to work with the loan department with a new vehicle. They make promises but can't keep their word. I've done everything I can possibly try and they have lead me on about getting a new loan and having me go to car lots just for them to lie. My car no longer works and all I want to do is put what I owe and roll into another vehicle. They keep telling me one thing then they lie.

Steals money from peoples saving account and tells them the money is lost. Bad customer service. Not trust worthy at all.

I would give them 0 stars but i cant.... Never ever ever ever do business at this bank if u have a title loan.... They will harrass u and harrass u about payments and then not even set up payments that u asked them to take out... My life goal is to make them famous for this... They will screw you over

this branch is so inconvenient. not the employees so much as the Atm's. There's always something going on with them. If its not the screen glitching, it's the card reader that "is unable to read my card." It's sooo annoying having to go to a further location but thankfully they don't have the same errors when i visit them.

I went into this branch (because it is near my home) with a twenty dollar bill that I wanted to change in to two rolls of quarters. Simple, huh? Guess again! I was asked for my account number, and when I said I did not bank there, I was told that they could not do the transaction. Remember, I was not trying to cash a third party check or anything that esoteric, all I wanted to do was change a twenty dollar U.S. currency bill in to two rolls of quarters. At first I thought they might be kidding me, but no, they really would not execute this simple transaction. this has to rank high in the list of stupidest business practices ever conceived. Thank you Southwest National Bank for your EXCELLENT customer service!

45 Minutes in line too deposit a check is ridiculous to say the least. 25 years of doing business with this bank I think I’ll be looking else where for a new Bank after the wait in line and the broken snap deposit system they use.

THEY CLOSED MY ACCOUNT BECAUSE IT HAD $0 BETWEEN MY BIWEEKLY PAY CHECKS. I'VE NEVER IN MY LIFE EXPERIENCED THIS POOR OF SERVICE FROM A BANK. I should have known they were backwards when I opened it and they had no idea what Zelle is and they still issue temporary checks